Jesus Acosta
Fort Worth,Texas
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Lead
Starbucks
08.2023 - Current
- Team Leadership: Supervise and motivate staff to deliver exceptional customer service and achieve sales goals
- Daily Operations: Oversee store operations, including cash handling, inventory management, and compliance with health regulations
- Training: Train new employees on procedures, product knowledge, and customer service standards
- Customer Engagement: Address customer inquiries and resolve complaints to ensure a positive experience
- Performance Management: Monitor team performance, provide feedback, and prepare daily sales reports to identify areas for improvement
Front Office Receptionist
Advanced Psychiatry
05.2021 - 08.2021
- Communication: Answer phone calls, respond to inquiries, and facilitate communication between patients and healthcare providers
- Records Management: Maintain and organize patient records while ensuring compliance with confidentiality and HIPAA regulations
- Billing Support: Assist with billing inquiries, process insurance claims, and collect payments from patients
- Office Organization: Maintain a clean and organized front office, manage supplies, and support clinical staff with administrative tasks
- Patient Interaction: Greet patients, provide information about services, and manage appointment scheduling and confirmations
Pit-Master
Hard Eight BBQ
08.2022 - 07.2023
Package Handler
UPS
05.2020 - 08.2020
Education
Bachelor of Kinesiology -
Tarleton State University
Stephenville, TX10.2024
Skills
- Bilingual in Spanish
- Proper Phone Etiquette
- Customer Service
- Time-Management
- Operations Monitoring
- Organizational Skills
- Team motivation
- Conflict Resolution
- Guest service
- Employee Training
- Decision-making capabilities
- Customer service focus
Honors and Awards
- AVID Freshman Student of the Year, 05/01/17
- AVID Freshman Most Determined, 05/01/17
- AVID Sophomore Most Improved, 05/01/18
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Starbucks
08.2023 - Current
Pit-Master
Hard Eight BBQ
08.2022 - 07.2023
Front Office Receptionist
Advanced Psychiatry
05.2021 - 08.2021
Package Handler
UPS
05.2020 - 08.2020
Bachelor of Kinesiology -
Tarleton State University