Natasha Pedraza Ortiz
Fairfield
Summary
Hardworking Shift Lead with strong background in related positions and good decision-making abilities. Drives team performance with hands-on, motivational style and expert knowledge of daily workloads. Reliable in handling problems and resolving conflicts.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dutch Bros
05.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Shift Lead
Cinabbon
05.2021 - Current
- Kept environment clean and safe for personnel and guests
- Delivered prompt, courteous customer experiences through skilled leadership of shift team
- Monitored employee performance and proactively corrected problems impacting team results
Education
High School Diploma - undefined
Fairfield High School
Fairfield, California06.2022
Skills
- Performance improvement
- Production leadership
- Productivity monitoring
- Employee training
- Work delegation
- Bilingual in Spanish
Timeline
Shift Lead
Dutch Bros
05.2023 - Current
Shift Lead
Cinabbon
05.2021 - Current
High School Diploma - undefined
Fairfield High School
Similar Profiles
Reese KellReese Kell
Barista at DUTCH BROS. COFFEEBarista at DUTCH BROS. COFFEE
Jackson SternJackson Stern
Barista at Dutch Bros CoffeeBarista at Dutch Bros Coffee
Lauryn PinkstonLauryn Pinkston
Barista at Dutch BrosBarista at Dutch Bros