Jesus Acosta
San Ysidro,CA
Summary
Dedicated SCS Specialist with expertise in customer relationship management, team collaboration, and effective communication. Proven track record in managing customer accounts, fostering and growing a team atmosphere, and implementing best practices to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Spanish SCS Specialist
Charter Communications, Spectrum
San Diego, CA
08.2023 - Current
- Collaborated with teams to resolve customer service inquiries effectively.
- Assisted in training new staff on company protocols and procedures.
- Managed customer accounts using CSG and AOS software for data entry and updates.
- Implemented best practices for enhancing the customer experience consistently.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
- Maintained accurate records of customer interactions and feedback.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Analyzed customer needs and recommended appropriate products or services.
Durable Medical Equipment Sales Specialist
Tandem Diabetes Care Inc.
San Diego, CA
02.2020 - 01.2023
- Developed relationships with clients to understand equipment needs and preferences.
- Identified customer needs and provided appropriate solutions.
- Generated leads through cold calling and networking activities.
- Developed relationships with key suppliers for sourcing equipment at competitive prices.
- Coordinated and tracked equipment installations at customer locations.
- Prepared accurate quotations for prospective clients.
- Maintained current knowledge of industry trends, developments, regulations, and best practices.
- Followed up after completed sales to check on satisfaction and offer additional services.
- Sold equipment to new and established customers with persuasive and knowledgeable approach.
- Collaborated with other departments to ensure that customer orders were fulfilled accurately and on time.
- Participated in team meetings to discuss strategies for achieving sales goals.
- Ensured compliance with all applicable laws and regulations related to the sale of equipment.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
Some College (No Degree) - Administration of Justice
Southwestern College
San DiegoSkills
- Team collaboration
- Staff training
- Relationship building
- Customer account management
- Customer relationship management
- Effective communication
- Knowledge sharing
- Equipment sales
- Troubleshooting techniques
- Team leadership
- Time management
- Self motivation
- Problem-solving abilities
- Continuous improvement
- Customer relations
- Technical troubleshooting
- Expert problem solving
- Technical support
Affiliations
- Father of 2 sons.
- Take care of my parents.
- Make time to travel.
- Attend music and food festivals.
Languages
Spanish
Native/ Bilingual
Accomplishments
- Achieved Level 3 within 11 months after Orientation.
- Stars Member 23 months after Orientation.
- Emerging Leaders Program (Tandem Diabetes).
- Top Percentage to Goal (125%) in the company (Tandem).
- First Tandem Employee member of the national coverage team (Floater). Covered territories when Coworkers were on vacation of absent.
Timeline
Spanish SCS Specialist
Charter Communications, Spectrum
08.2023 - Current
Durable Medical Equipment Sales Specialist
Tandem Diabetes Care Inc.
02.2020 - 01.2023
Some College (No Degree) - Administration of Justice
Southwestern College
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