Summary
Skills
Work History
Education
Awards
Timeline
TruckDriver

Michael Kreis

Bothell,WA

Summary

Positive, personable, and driven individual with a talent for building relationships and effectively communicating. Solid understanding of sales principles and techniques, along with strong analytical and problem-solving skills. Dedication lies in driving business growth and ensuring customer satisfaction through innovative solutions.

Skills

Team collaboration

Work History

SCS Product Info Specialist

REI
10.2023 - Current
  • Maintained needed product resources, including standard answer resources, expertise tools, and FAQs for both internal and external customers.
  • Researched product availability discrepancies and communicated findings to the Inventory Team.
  • Improved internal quote process and contact work log by utilizing my extensive excel knowledge.
  • Expedited issue resolution times by thoroughly documenting customer interactions and collaborating with cross-functional teams to address complex problems.

SCS Training Facilitator

REI
03.2023 - Current
  • Helped draft, cultivate, and facilitate a Sales Training for all of SCS.
  • Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
  • Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.

SCS Sales and Customer Service Specialist

REI
08.2022 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Seasonal Coordinator

REI
10.2022 - 01.2023
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Take a solution-oriented approach to quickly address ambiguity and moving targets in planning tasks.

Virtual Outfitter

REI
02.2021 - 08.2022
  • Developed and implemented a centralized, searchable database to collect and organize expertise and team metrics.
  • Enhanced customer satisfaction by providing personalized outfit recommendations based on individual preferences and needs.
  • Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.

Sales Lead

REI
01.2020 - 08.2022
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Established strong rapport with my team through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Identified and addressed areas of ambiguity in processes to drive efficiency

Sales Specialist

REI
07.2014 - 12.2019
  • Demonstrated strong communication skills by effectively promoting membership sales and engaging with customers
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Utilized expertise in outdoor electronics to create informative comparison sheets for customers


Summer Youth Intern

Maple Valley Presbyterian Church
06.2017 - 08.2017
  • Counseled individuals regarding interpersonal, health, or religious concerns
  • Managed scheduled events for MVPC to maximize activities and attendance

Education

Bachelor of Arts - Business Administration

Washington State University
Pullman, WA
05.2001 - 05.2026

Associate of Arts - Business

Bellevue College
Bellevue, WA
05.2001 - 06.2019

High School Diploma -

Tahoma Senior High School
Maple Valley, WA
06-2015

Awards

  • Eagle Scout
  • Nominated for the Anderson Award multiple times while working in the store and at Sales & Customer Service.

Timeline

SCS Product Info Specialist

REI
10.2023 - Current

SCS Training Facilitator

REI
03.2023 - Current

Seasonal Coordinator

REI
10.2022 - 01.2023

SCS Sales and Customer Service Specialist

REI
08.2022 - Current

Virtual Outfitter

REI
02.2021 - 08.2022

Sales Lead

REI
01.2020 - 08.2022

Summer Youth Intern

Maple Valley Presbyterian Church
06.2017 - 08.2017

Sales Specialist

REI
07.2014 - 12.2019

Bachelor of Arts - Business Administration

Washington State University
05.2001 - 05.2026

Associate of Arts - Business

Bellevue College
05.2001 - 06.2019

High School Diploma -

Tahoma Senior High School

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Michael Kreis