Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jesus Alvarado

Laredo,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Manager

Champs Sports
Laredo, TX
11.2007 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Education

High School Diploma -

United South High School
Laredo, TX
05.2006

Skills

  • Operations Management
  • Workforce Management
  • Business Development
  • Staff Development
  • Strategic Planning
  • Performance Evaluations
  • Time Management
  • Schedule Preparation
  • Key Performance Indicators
  • Project Management
  • Cross-Functional Team Management
  • Customer Relationship Management (CRM)
  • Business Planning
  • Brand Management
  • Verbal and Written Communication
  • Team Leadership
  • Complex Problem-Solving
  • Sales Techniques
  • Staff Management

Accomplishments

  • Multiple sales leadership awards
  • manager of the year awards
  • shrink control awards

Languages

Spanish
Professional

Timeline

Manager

Champs Sports
11.2007 - Current

High School Diploma -

United South High School

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Jesus Alvarado