Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education and Training
Interests
Timeline
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Jesus Alvarado

Laredo,TX

Summary

Highly reliable and proactive manager with a strong sense of ownership and initiative. Consistently exceeds company expectations by demonstrating exceptional work ethic. Skilled in building productive working relationships and thriving in fast-paced, deadline-driven environments. Forward-thinking professional with a proven track record of implementing new processes and managing innovative projects. Possesses excellent problem-solving abilities and a deep understanding of policies and procedures.

Experienced in evaluating employee performance and overseeing key projects. Detail-oriented client service associate with exceptional organizational skills, adept at working with diverse customers. Seeking a new role where dedication and hard work are highly valued. Motivated to take on new challenges, adaptable, and possesses exceptional interpersonal skills. Capable of working effectively without supervision and quickly mastering new skills.

Motivational leader and problem-solver with advanced supervisory, team building, and customer service skills. Known for stepping into roles and driving positive changes to achieve company success. Committed to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.

Overview

17
17
years of professional experience

Work History

Manager

Footlocker Inc.
11.2007 - 10.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Identified areas for improvement within department procedures, implementing changes that resulted in more efficient operations.
  • Implemented data analysis techniques to identify trends and improve the effectiveness of customer service strategies.
  • Worked closely with management to establish performance goals aligned with organizational objectives; regularly monitored progress toward these benchmarks.

Education

High School Diploma -

United South High School
Laredo, TX
05.2006

Skills

  • Operational Efficiency Management
  • Business Development
  • Team Growth Initiatives
  • Proficient in Strategic Planning
  • Performance Evaluations
  • Schedule Preparation
  • Project Management
  • Cross-Functional Team Management
  • Customer Relationship Management (CRM)
  • Business Planning
  • Brand Management
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Sales Techniques
  • Staff Management
  • Service-Oriented Communication
  • Collaborative Decision-Making
  • Complex Problem-solving
  • Staff training and development

Accomplishments

  • Multiple sales leadership awards
  • manager of the year awards
  • shrink control awards

Languages

Spanish
Professional

Education and Training

other

Interests

  • Electronics and Circuit Building
  • DIY and Home Improvement
  • Outdoor Recreation
  • Gardening
  • Playing Sports
  • Running
  • Mindfulness Practices

Timeline

Manager

Footlocker Inc.
11.2007 - 10.2024

High School Diploma -

United South High School

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Jesus Alvarado