Experienced Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and leading by example.
Overview
3
3
years of professional experience
Work History
Store Manager
Footlocker Inc.
11.2020 - 04.2022
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Trained team members and created strong team bonds through conflict resolution and team building exercises.
Shift Manager/Key Holder
Jimmy Johns
03.2019 - 11.2020
Evaluated over 30 employees' strengths and assigned tasks based upon experience and training.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Shift Lead
Spin Scooters
06.2019 - 10.2019
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records of over 500 scooters.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained and mentored new employees to maximize team performance.