Jesus Carreno Gonzalez
Summary
Proven professional with a track record of exceeding performance goals through expert portfolio management and exceptional analytical skills. At Broadway Support Services and FedEx, I leveraged bilingual abilities and technical support knowledge to enhance client satisfaction and streamline claims processes, achieving significant improvements in case resolution rates.
Overview
2
2
years of professional experience
Work History
Debt Negotiator
Broadway Support Services (National Debt Relief)
11.2023 - 05.2024
- Achieved successful debt settlements by establishing strong rapport with clients and creditors.
- Assisted colleagues in managing difficult cases, sharing expertise and providing guidance when needed.
- Contributed to the company''s overall success by consistently meeting or exceeding individual performance goals related to case resolution rates or customer satisfaction scores.
Claims Agent
Fedex
03.2022 - 11.2023
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Communicated effectively with diverse clientele, adjusting communication style as needed to suit individual needs and preferences.
Education
Bachelor of Science - Computer And Information Sciences
Autonomous University of Santo Domingo
10.2023
Skills
Portfolio Management
Analytical Skills
Data Interpretation
Technical Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Debt Negotiator
Broadway Support Services (National Debt Relief)
11.2023 - 05.2024
Claims Agent
Fedex
03.2022 - 11.2023
Bachelor of Science - Computer And Information Sciences
Autonomous University of Santo Domingo
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