Brent Burnett
Las Vegas,NV
Summary
At US Legal Services, I leveraged my negotiation expertise and assertiveness to enhance client financial stability, successfully resolving a high volume of cases and significantly reducing client debt. My adeptness in debt solution management and ability to educate clients on financial matters led to improved client-creditor relationships and increased company reputation. Provides customers with targeted financial advice, service options and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery. Goal-oriented Debt Negotiator with forward-thinking and resilient mindset. Accurate, honest and detail-oriented in handling monies. Bringing 10 years of experience working to help clients reach financial stability.
Overview
12
12
years of professional experience
Work History
Legal Debt Negotiator/Paralegal Assistant
US Legal Services
09.2011 - 03.2023
- Assisted colleagues in managing difficult cases, sharing expertise and providing guidance when needed.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
- Strengthened relationships between clients and creditors through transparent communication and effective problem-solving techniques.
- Enhanced company reputation by successfully resolving a high volume of client cases.
- Identified opportunities for clients to reduce expenses, helping them achieve greater financial freedom sooner than expected.
- Evaluated the impact of proposed settlements on clients'' long-term financial health before finalizing agreements, ensuring their best interests were protected.
- Collaborated with team members to develop strategies for complex negotiation scenarios.
- Improved client financial stability through skillful debt management planning and budgeting.
- Achieved successful debt settlements by establishing strong rapport with clients and creditors.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Conferred with clients and other involved parties to gather and track case information.
- Reduced client debt by effectively negotiating with creditors and collection agencies.
- Saved clients from bankruptcy by offering alternative solutions such as debt consolidation or repayment plans.
- Conducted thorough analysis of clients'' financial situations to determine optimal negotiation strategies.
- Increased effectiveness of the negotiation process through continuous professional development and training courses.
- Educated clients on credit repair options, empowering them to make informed decisions about their financial futures.
- Developed customized payment plans for clients based on their unique financial situations.
- Answered over 20 customer communications per day via telephone, email and web chat.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
Education
No Degree - Business Management
Golden West College
Huntington Beach, CASkills
- Negotiation expertise
- Bankruptcy knowledge
- Portfolio Management
- Assertiveness
- Debt solution management
- Customer Education
- Payment Processing
- Financial History Review
- Credit management
Timeline
Legal Debt Negotiator/Paralegal Assistant
US Legal Services
09.2011 - 03.2023
No Degree - Business Management
Golden West College
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