Jesus Casas
Laurel,MD
Summary
Genuine and professional, strong communication and problem solving skills. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2026
2026
years of professional experience
Work History
Call Center Agent, Inbound Sales
Window Nation
2024 - Current
- Managed 30-70 inbound calls per day educating customers on company products and services. Identified customer needs, provided accurate information, and scheduled in-home appointments to support sales goals and enhance customer experience
- Generated leads and established relationships with potential customers through outbound calls.
- Overcame objections using friendly, persuasive strategies.
Field Assistant
Atlantic Builders
2020 - 2021
- Assisted site workers with daily construction operations, such as material handling, site cleanup, and the basic operation of equipment. Supported crew members by communicating site progress and keeping a safe, organized work environment
- Worked long days outside despite adverse weather, completing projects with caution and attention
Education
High School Diploma -
Reservoir High School
05-2024
Computer Science
Howard Community College
Skills
- Computer skills
- Resolving issues
- Call handling
- Customer support
- CRM software
- Versatile
- Building rapport
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Call Center Agent, Inbound Sales
Window Nation
2024 - Current
Field Assistant
Atlantic Builders
2020 - 2021
High School Diploma -
Reservoir High School
Computer Science
Howard Community College