Jesus Castaneda
Denver,CO
Summary
Proven leader at Grand Hyatt Denver, adept in supervisory experience and customer service. Excelled in creating a welcoming atmosphere, enhancing safety, and ensuring high cleanliness standards, significantly reducing guest complaints. Skilled in workload prioritization and emergency response, demonstrating adaptability and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Security Officer
Grand Hyatt Denver
Denver, CO
11.2023 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Established an effective lost-and-found system that resulted in a prompt return of items to guests, while minimizing storage requirements.
Housekeeping Supervisor
Grand Hyatt Denver
Denver, CO
12.2021 - 11.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities, and daily requirements.
- Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
- Placed orders for housekeeping supplies and guest toiletries.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
Lobby Porter
Grand Hyatt Denver
Denver, CO
08.2021 - 12.2021
- Managed time effectively while prioritizing tasks according to urgency, resulting in consistently timely completion of assignments.
- Showed excellent multitasking abilities while managing multiple responsibilities simultaneously, under pressure.
- Exhibited adaptability in fulfilling various tasks as needed, providing support to other departments when required.
Education
High School Diploma -
South High School
Denver, CO06-2020
Skills
- Supervisory experience
- Customer service
- Cleaning and sanitation
- General security
- Workload prioritization
Accomplishments
- Supervising Housekeeping Team Members. The Housekeeping Supervisor ensures that the housekeeping staff are well organized, perform their duties efficiently, and follow proper cleaning protocols.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Security Officer
Grand Hyatt Denver
11.2023 - Current
Housekeeping Supervisor
Grand Hyatt Denver
12.2021 - 11.2023
Lobby Porter
Grand Hyatt Denver
08.2021 - 12.2021
High School Diploma -
South High School
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