Jesus Castillo
Tempe,AZ
Summary
Experienced with risk assessment and mitigation strategies. Utilizes risk analysis and stakeholder communication to enhance organizational resilience. Track record of strong collaboration and adaptability in dynamic environments.
Overview
11
11
years of professional experience
Work History
Senior Risk Coordinator - Collections
Capital One
03.2024 - Current
- Handled customers accounts for credit cards due to non payment or past due accounts
- Collected payments and applied account credits via outbound and inbound calls
- Assisted customers with credit card rewards and loyalty offers
- Top Inbound collector 6 months from Jan 2025-June 2025
- Employed client empathy due to personal hardships including but not limited to employment issues, medical issues, client displacement, etc.
Associate, Treasury Operations
Carvana
07.2021 - 12.2023
- Assist with payment reconciliation for Self Arranged Financing customers while managing relationships with partnered banks/credit unions for mutual customers via Journal + Credit/Debit Memos
- Used tools such as RouteOne, DealerNavigator, Internal Tools, Salesforce, JIRA, Slack, SQL, Tableau to ensure funds and payments are collected properly and customer pertinent information is secure
- Responsible for creating daily Excel/Google Sheet reports for vendors and check requests and refund claims using SQL + Tableau to update daily reporting
- Complete reporting in Google Sheets
- Process delayed returns, unwinding loan returning money for escalated customers.
- Developed canned responses for JIRA + Slack
- Monitoring department ticketing queues
- Responsible for resolving customer funding issues
- Creating daily Excel reports for vendors and check requests
Verification Advocate (Pre-Fi Team)
Carvana
09.2019 - 07.2021
- Review purchase documents to assess risk, comply with state registration guidelines, and guide customers toward purchase approval
- Serve as a liaison between customers, third-party lenders, and internal teams to ensure customers are prepared for their financing, purchase approval, and registration.
- Assisted with the implementation of Carma in the Pre-Fi department, and coordinated best practices for general third-party lenders and specifically Capital One customers
- Part of the 'DigiComm' pilot program, duties include communicating via Slack for internal questions and email/SMS for customers/Loan Officers
- Subject matter expert on Carvana Internal Processes including, but not limited to, Capital One, transportation, registration, underwriting, and loan officer communication
Production Assistant
ESPN
11.2014 - Current
- Assist with the installation of the ESPN SkyCam system and maintain its upkeep and safety during GameDay operations. Assist with the teardown and packing of equipment including but not limited to RF radios, HD cameras, lighting rigs, and suspension wiring
- Assisted in National Championship level broadcasting and cleared high-profile security screening to work nationally televised events
- Event examples include the CFP National Championship, ESPYs, and Bowl Season
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ01-2015
Skills
- Proficient in Microsoft Office (Word, Excel Powerpoint), Google Suite (Docs, Sheets, Slides), Salesforce, JIRA, Slack, SQL, Tableau
- Motivated Bilingual (Spanish) Self Starter with amazing team building capabilities
- Operational risk management
- Risk reporting
- Compliance monitoring
- Problem-solving
- Multitasking and organization
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Risk Coordinator - Collections
Capital One
03.2024 - Current
Associate, Treasury Operations
Carvana
07.2021 - 12.2023
Verification Advocate (Pre-Fi Team)
Carvana
09.2019 - 07.2021
Production Assistant
ESPN
11.2014 - Current
Bachelor of Arts - History
Arizona State University
Similar Profiles
Saleh AlkhouliSaleh Alkhouli
Principle Coordinator / Fraud Investigator at Capital OnePrinciple Coordinator / Fraud Investigator at Capital One
EDDIE FEATHEREDDIE FEATHER
Software Engineering Manager at Capital OneSoftware Engineering Manager at Capital One
Jakyla PaytonJakyla Payton
Customer Service Representative at Capital OneCustomer Service Representative at Capital One
Brandon PowellBrandon Powell
Quality Control Technician at Pauley Construction LLC.-Dycom IndustriesQuality Control Technician at Pauley Construction LLC.-Dycom Industries
Anna TennantAnna Tennant
Vice President of Campus Affairs at Arizona State University National Panhellenic CouncilVice President of Campus Affairs at Arizona State University National Panhellenic Council