Jesus Castro
Los Angeles,CA
Summary
Dynamic and reliable professional with a positive attitude and a valid driver's license, skilled in customer service and teamwork. Proven track record at Domino's Pizza in enhancing customer satisfaction through timely deliveries and effective route management. Committed to maintaining high standards and fostering strong relationships to drive repeat business.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Dominos Pizza Inc.
Los Angeles, CA
01.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Host
Antigua Bread
Los Angeles
12.2018 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Backed up servers by checking on tables and retrieving items for guests.
Cashier/host
El Pescador Number 9
Los Angeles, CA
09.2017 - 05.2018
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Via-mar
Los Angeles, CA
08.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma -
Benjamin Franklin
Los Angeles, CA06.2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Punctual and reliable
Timeline
Delivery Driver
Dominos Pizza Inc.
01.2025 - Current
Host
Antigua Bread
12.2018 - 04.2022
Cashier/host
El Pescador Number 9
09.2017 - 05.2018
Cashier
Via-mar
08.2016 - 06.2017
Diploma -
Benjamin Franklin