Jesus Diaz
San Leandro,CA
Summary
Dynamic Tow Truck Operator with AAA Mountain West Group, skilled in vehicle recovery and accident scene management. Proven problem-solver with a strong work ethic, enhancing team efficiency and safety compliance. Recognized for training new employees and implementing effective procedures, ensuring high-quality service and customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Tow Truck Operator
AAA Mountain West Group
Hayward
03.2021 - 06.2025
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Lead
Lineage Logistics - Cold
12.2021 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Journeyman Laborer
Dsgi
Manteca, CA
07.2020 - 09.2021
- Acted as an effective problem solver, addressing unexpected challenges in a timely manner and preventing project delays.
- Demonstrated adaptability by quickly learning new tools, techniques, and skills to help meet changing project requirements.
- Maximized equipment longevity by performing routine maintenance checks and addressing issues promptly.
- Collaborated with various trade professionals to ensure seamless coordination of tasks for successful project completion.
- Always maintaining safety and safe regulations a #1 priority
Receivng Lead
Lineage Logistics - Cold
03.2017 - 07.2020
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
Supervisor
Dreisbach
Richmond, CA
08.2014 - 06.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Recovering vehicles
- Preventive Maintenance
- Vehicle inspection
- Lockout kit
- Winch operation
- Mechanical tools
- Safe driving practices
- Heavy equipment operation
- Route navigation
- Vehicle recovery
- Accident scene management
- Strong work ethic
- Customer service
- Stress tolerance
- Conflict resolution
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Safety regulations compliance
Languages
Spanish
Native or Bilingual
Timeline
Lead
Lineage Logistics - Cold
12.2021 - 06.2023
Tow Truck Operator
AAA Mountain West Group
03.2021 - 06.2025
Journeyman Laborer
Dsgi
07.2020 - 09.2021
Receivng Lead
Lineage Logistics - Cold
03.2017 - 07.2020
Supervisor
Dreisbach
08.2014 - 06.2016