JESUS DUQUE LUNA
Ruskin,FL
Summary
Bilingual and adaptable professional with a strong background in customer service, client support, and operations across diverse industries. Experienced in working with people from different backgrounds, managing multiple tasks efficiently, and providing professional support in a variety of situations. Proficient with computers, quick to learn new systems, and committed to delivering a positive client experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Career Advisor
Ultimate Medical Academy
Remote
09.2024 - 02.2026
- Manages a population of graduates and assists them in job placement in the Allied Healthcare field.
- Influences and empowers students and graduates to find employment in their field of study and begin their healthcare careers.
- Works with students and graduates to give them guidance on interview techniques, workplace expectations, resume best practices and more.
- Developed and implemented plans to meet student and graduate employment goals.
- Guided students in career exploration and professional development.
- Provided one-on-one coaching to enhance students' job readiness skills.
- Coordinated mock interviews with HR professionals to help prepare clients for real job interviews.
- Sources employment opportunities through our proprietary lead management tool with over a million leads, cold calling, email, fax and social media contact with decision makers and hiring managers.
Customer Retention Specialist
American Income Life
Remote
01.2023 - 08.2024
- Assisted customers intending to cancel coverage by clarifying policy benefits and providing maintenance support to enhance retention.
- Handled inbound and outbound calls with customers seeking to cancel insurance coverage or inquire about policy details, contributing to informed decision-making.
- Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
- Coordinated testing and validation, ensuring compliance with industry standards.
Patient Services Coordinator
CORA Physical Therapy
Miami, Florida
06.2020 - 05.2022
- Managed incoming physician referrals and prescriptions to streamline patient intake process.
- Coordinated patient appointments and schedules to optimize clinic operations and improve patient flow.
- Verify patient insurance for outpatient therapy benefits (applicable locations only).
- Provide communication on first visit expectations to all new patients.
- Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit).
- Collect co-pay/deductible payments and provide a receipt with each transaction.
- Responded to incoming calls; screened calls and delivered messages to enhance communication.
Bilingual Retail Sales Consultant
AT&T
03.2018 - 05.2020
- Delivered personalized service in both English and Spanish, helping customers choose wireless plans, devices, and home services.
- Applied consultative sales techniques to exceed monthly targets and earn performance-based commissions.
- Handled in-store and online orders, followed up on phone inquiries, and engaged in community events to enhance customer retention.
- Resolved customer concerns with professionalism and empathy, fostering positive experiences and customer loyalty.
- Adapted swiftly to new technologies, promotions, and store procedures, ensuring seamless operations in fast-paced retail environment.
Education
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FL12-2023
Some College (No Degree) - Business Administration And Management
Miami-Dade
Miami, FLSkills
- Patient intake coordination
- Client support
- Appointment management
- High-volume call handling
- CRM and account tracking systems
- Technology adaptability
- Computer skills
- Multitasking skills
- Calm under pressure
- Verbal and written communication
- Interpersonal communication
- Client retention strategies
- Note-taking
- Team collaboration
Languages
Languages: English & Spanish.
Certification
Registered Behavior Technician (40-Hour Training).
Timeline
Career Advisor
Ultimate Medical Academy
09.2024 - 02.2026
Customer Retention Specialist
American Income Life
01.2023 - 08.2024
Patient Services Coordinator
CORA Physical Therapy
06.2020 - 05.2022
Bilingual Retail Sales Consultant
AT&T
03.2018 - 05.2020
Bachelor of Science - Recording Arts
Full Sail University
Some College (No Degree) - Business Administration And Management
Miami-Dade