Jesus E. Balderrama-Delgado
Garden City,KS
Summary
Adept at driving customer satisfaction and team productivity, my tenure at Trego-Dugan Aviation honed my leadership and communication skills. Leveraging expertise in conflict resolution and customer service, I consistently enhanced operational efficiency and customer experience. My proactive approach and adaptability to changing environments have significantly contributed to achieving and surpassing company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Trego-dugan Aviation
Garden City, KS
06.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved issues related to misplaced or lost baggage.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Implemented company policies regarding baggage handling and customer service.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Used scanners to track parcel information, condition or receipt.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Operated equipment to support on-ground operations in between flights.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Prepared detailed reports summarizing activities performed during shift.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Participated in regular safety drills and training sessions.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Participated in team meetings to discuss performance, safety, and operational improvements.
Picker Packer
Amazon
Thornton, CO
11.2023 - 06.2024
- Placed products on conveyors for final wrapping and shipment.
- Confirmed items picked for orders by keying codes into system.
- Read orders to verify attributes and quantities of merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Packaged items with appropriate materials to prevent damage during shipping.
- Maintained cleanliness of work area while adhering to safety regulations.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Lead Person
Tyson Foods
Holcomb, KS
01.2023 - 09.2023
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Attended conferences or seminars related to industry trends or developments.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored operations and reviewed records and metrics to understand company performance.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Maintained a safe work environment by enforcing safety regulations and procedures.
- Ensured compliance with company policies, procedures, standards, and safety regulations.
- Recognized areas where employees could improve their skills or abilities.
- Assisted with the development of training programs for new employees.
- Supervised the maintenance of equipment used in the production process.
Sales Lead
Trade Home Shoes
Garden City, Ks
03.2022 - 09.2022
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
- Produced sales documents, finalized deals and filed records.
- Replenished and arranged items to maintain appearance.
- Implemented strategies to increase brand awareness among target audiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Maintained attractive merchandise displays to maximize purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified opportunities to improve processes related to the sale of products or services.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Listened to customer needs to identify and recommend best products and services.
- Recognized security risks to properly handle situations.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Salesperson
Hibbetts Sports
Garden City, KS
06.2021 - 02.2022
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Assisted customers in selecting appropriate products or services for their needs.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Advised customers on the latest product features and benefits.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Reduced process lags by training employees on best practices and protocols.
- Developed key customer relationships to increase sales.
- Provided personalized service to build relationships with customers.
- Resolved customer complaints promptly and efficiently.
Education
GED -
Garden City Community College
Garden City, KS05-2025
Skills
- Communication
- Customer Service
- Sales
- Food Safety
- Leadership
- Professionalism
- Body shop
- Cashier
- Inventory
- Adaptability and flexibility
- Reliability and punctuality
- Phone etiquette
- Cultural awareness
- Active listening
- Microsoft office suite proficiency
- Empathetic and genuine
- Multitasking and organization
- Time management
- Upselling
- De-escalation techniques
- Conflict resolution
- Assertiveness
- Customer focus
- Language proficiency
- Team collaboration
- Customer service
- Customer complaint resolution
- Exemplary work ethic
- Task prioritization
- Problem resolution
- Outstanding communication skills
- Decision-making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Michael Velazco, (620) 214-8118
- Brandon Lee Robbins, (620) 645-4914
Timeline
Customer Service Agent
Trego-dugan Aviation
06.2024 - Current
Picker Packer
Amazon
11.2023 - 06.2024
Lead Person
Tyson Foods
01.2023 - 09.2023
Sales Lead
Trade Home Shoes
03.2022 - 09.2022
Salesperson
Hibbetts Sports
06.2021 - 02.2022
GED -
Garden City Community College