Rosemarie Proschold
Woodland,CA
Summary
With over 10 years of customer service experience in a fast-paced public environment, I have honed skills in efficiently and effectively addressing complex needs and challenges. My approach is always polite and professional, applying strong communication and problem resolution skills to every customer issue. Throughout my career, I consistently surpassed productivity and quality targets in high-stress settings, showcasing ability to thrive under pressure. Additionally, I excel at building long-lasting and loyal customer relationships, which has been instrumental in my success. After a break to raise my kids, I am now eager to reenter the workforce.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Horizon Air
08.2006 - 08.2017
- Provided superior customer service to customers, which included providing information, directions and assistance
- Communicated and understood with empathy, and generated positive feedback
- Provided training and mentorship to fellow employees and ensured compliance and regulations were being met
- Coordinated with airport service agents, managers and cross functional teams to support airline operations and resolve customer issues; which included lost luggage, flight delays, cancellations and disability accommodations
- Utilized a variety of office equipment and programs to meet the needs of customers on a routine basis, which included entering data and filing of correspondence and reports
Education
Bachelors of Art - Communications
University of Phoenix
01.2014
Skills
- Communication
- Time management
- Self motivation
- Conflict resolution
- Leadership
- Adaptability
- Teamwork
- Dependability
- Computer software
- Microsoft office
- Telephone and radio skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Empathetic and genuine
- Typing Speed
- Documentation And Reporting
- Problem-solving abilities
- Money handling abilities
- Key holder experience
- Information Security
References
- Jillian Ramos (530)304-2161
- Robin Sabate (916)759-1229
Timeline
Customer Service Agent
Horizon Air
08.2006 - 08.2017
Bachelors of Art - Communications
University of Phoenix
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