Jesus Encinia
Brownsville,TX
Summary
Competent Telecommunications Technician bringing 10+ years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Telecommunications Technician
Subcontracter
01.2011 - Current
- Worked with different contracting Firms doing telecommunications work.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic/coaxial connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
Store Manager
Check N Go
01.2010 - 12.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
GameStop
01.2006 - 12.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Manager
West Telemarketing
01.2004 - 07.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Associate of Arts - Business Administration
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX12.2005
Skills
- Fiber Optic Splicing
- Troubleshooting and resolution
- Wireless Networking
- Network Troubleshooting
- Installation and maintenance
- Installing equipment
- Safety practices
- Work order completion
Languages
Spanish
Native or Bilingual
Timeline
Telecommunications Technician
Subcontracter
01.2011 - Current
Store Manager
Check N Go
01.2010 - 12.2010
Store Manager
GameStop
01.2006 - 12.2010
Operations Manager
West Telemarketing
01.2004 - 07.2006
Associate of Arts - Business Administration
The University of Texas At Brownsville And Texas Southmost College