Jesus Feliz
New York
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Pizzeria manager
Big A pizza
The Bronx
12.2020 - 08.2024
- Coordinated daily operations to ensure efficient workflow and team collaboration.
- Developed training programs to enhance staff skills and knowledge retention.
- Managed inventory levels using company-specific tracking systems for resource allocation.
- Implemented process improvements to streamline operational efficiency and reduce waste.
- Oversaw scheduling to optimize staff coverage during peak hours and events.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Achieved financial results.
Customer Sales Representative
Westchester Toyota
Yonkers
08.2016 - 12.2020
- Assisted customers with vehicle selection and financing options.
- Handled customer inquiries via phone, email, and in-person interactions.
- Processed service appointments and coordinated vehicle maintenance schedules.
- Assist qualified customer with test drives and schedule weekly test drives.
- Demonstrate and understand automobile capabilities, features and characteristics.
- Scheduled vehicle deliveries to clients.
- Educated customers on vehicle features and promotions during sales events.
- Maintained accurate records of customer interactions in the database system.
- Answered customer inquiries and provided accurate information regarding products.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Manhattan Beer
The Bronx
02.2014 - 08.2016
- Maintained organized merchandise displays to attract customer attention and facilitate sales.
- Collaborated with team members to ensure a clean and welcoming store environment.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Participated in promotional events to increase store visibility and engage with the community.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Louis The Brandeis High School
New York, NYSkills
- Operational management
- Inventory management
- Staff training
- Process improvement
- Customer service
- Relationship building
- Sales coordination
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
- Goal setting
- Decision-making
- Adaptability
Languages
Spanish
Native/ Bilingual
Certification
- Food handler certification
- Driver license
- CPR certification
References
References available upon request.
Timeline
Pizzeria manager
Big A pizza
12.2020 - 08.2024
Customer Sales Representative
Westchester Toyota
08.2016 - 12.2020
Customer Service Representative
Manhattan Beer
02.2014 - 08.2016
Louis The Brandeis High School