Jesus Garcia
Los Angeles
Overview
6
6
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
07.2024 - Current
- Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
- Expedited urgent appointment requests by prioritizing bookings based on urgency and provider availability.
- Answered approximately Number calls per day regarding appointment requests, concerns and inquiries.
- Elevated client experiences through active participation in continuous improvement initiatives and implementing feedback-driven enhancements to appointment processes.
- Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
- Participated in regular team meetings and trainings to stay current on industry trends, best practices, and emerging technologies for a cutting-edge appointment scheduling process.
Customer Service Representative
Southwest Airlines, SWA
08.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
Barista
Starbucks, Barista
01.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Supervisor
HMS Host International
01.2019 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Alain Leroy Locke High School
Los Angeles, CA06.2016
Skills
- Customer service experience
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
Timeline
Appointment Clerk
Kaiser Permanente
07.2024 - Current
Customer Service Representative
Southwest Airlines, SWA
08.2022 - 05.2024
Barista
Starbucks, Barista
01.2021 - 08.2022
Supervisor
HMS Host International
01.2019 - 03.2020
Alain Leroy Locke High School
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