Jesus Guerrero
Fort Worth,Texas
Summary
A dedicated and tech-savvy student with a strong foundation in cutting-edge technologies and a passion for staying abreast of industry trends. Possesses a solid background in Windows and is adept at tackling complex challenges and finding innovative solutions. Hands-on experience in tryhackme has honed analytical and problem-solving skills, while the ability to adapt quickly to emerging technologies reflects a commitment to continuous learning. A collaborative team player with excellent communication skills, ready to contribute technical expertise and enthusiasm for technology to a dynamic and forward-thinking environment."
Overview
9
9
years of professional experience
1
1
Certification
Work History
Part Time Hub Supervisor
UPS
09.2019 - Current
- Coached employees and offered challenging assignments to develop leadership among team members
- Created culture of continuous improvement to inspire employees to take action to solve problems
- Hired, appraised, trained, and disciplined members of production team and offered constructive feedback to improve performance
- Resolved or escalated business problems to keep operations moving smoothly
- Continuously monitored systems like asx and hdmi to quickly identify and address their issues
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
Customer Service
Kohl's
03.2019 - 09.2019
- Solved complaints by customers and issued credits for returned merchandise
- Increased customer satisfaction ratings by providing prompt and accurate service
- Recognized for providing strong customer service with high degree of accuracy
- Found ways to improve customer experience
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Assistant Manager
GameStop
06.2015 - 03.2019
- Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
- Coordinated work handoffs and schedules with managers
- Promoted and spearheaded new sales techniques and executed next season planning to meet profit goals
- Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management
- Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements
- Was in charge of the cricket mobile service offering customer a more reliable and cheaper phone plan and making sure that addressed and solved
Education
Google Cybersecurity Professional Certificate - Cybersecurity
Coursera
05.2023
Google IT Support Professional Certificate - IT
Coursera
05.2023
High school diploma -
South Hills High School
Fort Worth, TX05.2016
Skills
- Business administration
- Continuous improvement
- Customer satisfaction
- Leadership
- Multi-tasking
- Kali Linux
- Python (Programming Language)
- Operational Excellence
- Technical Support
- Desktop Technical Support
Certification
- Jr Penetration Tester - TryHackMe
- Marketing 2 - Tarrant County College
- Marketing 1 - Tarrant County College
- SQL - Mimo
- Python - Mimo
- Jr Pentester - TryHackMe
- Cyber Defense - TryHackMe
- SOC Level 1 - TryHackMe
- Google Cybersecurity - Coursera
- Google Google IT Support Professional Certificate - Coursera
Languages
Spanish
Native or Bilingual
Timeline
Part Time Hub Supervisor
UPS
09.2019 - Current
Customer Service
Kohl's
03.2019 - 09.2019
Assistant Manager
GameStop
06.2015 - 03.2019
Google Cybersecurity Professional Certificate - Cybersecurity
Coursera
Google IT Support Professional Certificate - IT
Coursera
High school diploma -
South Hills High School