Jesus Guzman
Española
Summary
Dedicated meter reader with expertise in customer relationship management, compliance management, and problem-solving. Proven ability to enhance customer satisfaction through effective communication and operational efficiency.
Overview
20
20
years of professional experience
Work History
Meter Reader
Jemez Mountain Electric Cooperative
Hernandez
03.2021 - Current
- Conducted meter readings and learned collection routes for efficient operations.
Disconnected and reconnected meters, ensuring compliance with regulations.
Programmed solar and time-of-use meters for accurate billing.
Pulled reads from meters with faulty displays to maintain service integrity.
Collaborated with customers daily to collect payments and process transactions.
Coordinated with third-party contractors, providing route guidance for optimal performance.
rentals
cooks home center
Española
02.2020 - 02.2021
- Managed machinery rental operations and handled payment processing.
Worked closely with contractors for effective loading of equipment.
Provided support to various departments, promoting a collaborative environment.
Operated forklift for safe and efficient loading of machinery.
manager
Lowes Home Improvment
Española
02.2006 - 02.2020
- Managed daily operations and staff schedules in home improvement retail environment.
- Trained and mentored team members on customer service best practices.
- Oversaw inventory management and product displays to enhance store presentation.
- Implemented safety protocols to ensure compliance with company standards.
- Coordinated promotional events to drive customer engagement and sales growth.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Collaborated with suppliers to optimize product selection and availability.
- Evaluated employee performance and provided constructive feedback for improvement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Espanola Valley High School
Española, NM05-2013
Skills
- Meter reading
- Collection route optimization
- Compliance management
- Meter programming
- Faulty display troubleshooting
- Customer relationship management
Languages
Spanish
Professional
Timeline
Meter Reader
Jemez Mountain Electric Cooperative
03.2021 - Current
rentals
cooks home center
02.2020 - 02.2021
manager
Lowes Home Improvment
02.2006 - 02.2020
High School Diploma -
Espanola Valley High School