Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Heredia

Salem,OR

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Service Advisor

Bobcat of Salem
Salem, OR
01.2025 - 01.2026
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated service appointments, ensuring optimal scheduling for clients and technicians.
  • Oversaw workflow processes, improving efficiency in service delivery and customer satisfaction.
  • Trained new staff on service protocols and best practices to enhance team performance.

Automotive Service Advisor

Power Kia
Salem, OR
01.2022 - 11.2024
  • Educated customers on vehicle maintenance plans and recommended services based on needs.
  • Collaborated with team members to enhance workflow efficiency and service delivery.
  • Implemented customer feedback systems to improve service quality and satisfaction levels.
  • Trained new staff on operational protocols, enhancing team performance and knowledge sharing.

Automotive Service Writer

Thomason Ford
Aumsville, OR
01.2021 - 09.2021
  • Coordinated service appointments and managed customer inquiries to ensure efficient workflow.
  • Collaborated with technicians to accurately assess vehicle repair needs and provide timely estimates.
  • Streamlined communication between customers and service staff, enhancing overall service experience.
  • Implemented process improvements that reduced turnaround times for service requests.

Automotive Service Advisor

Wilsonville Toyota Scion
Wilsonville, OR
09.2017 - 01.2021
  • Delivered exceptional customer service by addressing inquiries and concerns efficiently.
  • Coordinated service appointments, ensuring optimal scheduling and resource allocation.
  • Assisted technicians by providing accurate vehicle history and maintenance records.
  • Processed service orders and invoices, maintaining accuracy in billing procedures.

Education

High School Diploma -

South Salem High School
Salem, OR

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Advisor

Bobcat of Salem
01.2025 - 01.2026

Automotive Service Advisor

Power Kia
01.2022 - 11.2024

Automotive Service Writer

Thomason Ford
01.2021 - 09.2021

Automotive Service Advisor

Wilsonville Toyota Scion
09.2017 - 01.2021

High School Diploma -

South Salem High School