Jesus Hernandez
Shift Lead Manager
Pleasant Hill,CA
Summary
Proven leader with a track record of enhancing workflow and reducing costs by 20% at Krispy Kreme through effective problem-solving and a positive attitude. Skilled in equipment troubleshooting and customer service management, consistently exceeding employer expectations by maintaining high-quality standards and achieving results.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Shift Leader
Krispy Kreme
Concord, CA
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Kitchen Manager
New Danville Bowl
Danville, CA
04.2019 - 03.2020
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Education
Certificate of Addiction - Counseling
Diablo Valley College
Pleasant Hill, CA 08.2023 - 05.2025
Skills
Problem-Solving
Customer Service Management
Equipment Troubleshooting
Production Reporting
Problem-Solving
Timeline
Shift Leader
Krispy Kreme
01.2024 - Current
Certificate of Addiction - Counseling
Diablo Valley College
08.2023 - 05.2025
Kitchen Manager
New Danville Bowl
04.2019 - 03.2020