Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Herrrera

El Paso,TX

Summary

A adaptable and flexible Customer Service Representative with 1 year of experience with resolving and handling issues. Adept at quickly answering to customers telephone calls and using the companies troubleshooting step to evaluate technical problems as well as resolutions. Organized and Critical thinking representative who will stay focused under pressure.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Spectrum
El Paso, Texas
06.2023 - Current
  • Generally handled 50 calls a day with a exceptional customer services experience, resolved issue and sharing benefits of additional services.
  • Handled daily inbound and outbound calls from customers needing assistance from tech support
  • Handled Billing inquiries, as well as payment arrangements.
  • Helped customers with increasing/decreasing inquiries, and account education
  • Documented each customer's account accessed with information provided including the outcome of the call
  • Hired as a intern in High school of June 2023

Education

High School Diploma -

Mountain View High School
El Paso, TX
12-2023

Skills

  • Empathy
  • Problem Solving
  • Communication Skills
  • Active Listening
  • Technical Knowledge
  • Patience
  • Tenacity
  • Positive Attitude
  • Stress Management
  • Time Management
  • De-escalation
  • Miranda rights expert
  • Physical Fitness
  • Integrity and Honesty
  • Report Writing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Spectrum
06.2023 - Current

High School Diploma -

Mountain View High School

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Jesus Herrrera