Jesus Jacinto
Avon,CO
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with four years in hospitality industry. Experience managing front desk team of guest service specialists. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Doubletree By Hilton
10.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Agent
The Westin Denver Downtown
09.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
HouseKeeping Supervisor
Westin Riverfront Resort And Spa
09.2022 - 12.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Front Desk Supervisor
Hyatt Residence Club
12.2021 - 08.2022
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Agent
Westin Riverfront Resort And Spa
11.2020 - 09.2021
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Agent
Hyatt Residence Club
12.2019 - 11.2020
- Handled high volume of phone calls and routed to proper guest or internal department.
- Educated guests regarding important property information and directions to all areas of hotel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
Associate of Arts - Associates of Business
Colorado Mountain College
Edwards,CO 06.2022
High School Diploma -
Battle Mountain High School
Edwards, CO06.2019
Skills
- Friendly and personable
- Strong communicator
- Customer service
- Staff Supervision
- Problem-Solving Skills
- Office Management
- Verifying Reservations
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Doubletree By Hilton
10.2023 - Current
Front Desk Agent
The Westin Denver Downtown
09.2022 - Current
HouseKeeping Supervisor
Westin Riverfront Resort And Spa
09.2022 - 12.2022
Front Desk Supervisor
Hyatt Residence Club
12.2021 - 08.2022
Front Desk Agent
Westin Riverfront Resort And Spa
11.2020 - 09.2021
Front Desk Agent
Hyatt Residence Club
12.2019 - 11.2020
Associate of Arts - Associates of Business
Colorado Mountain College
High School Diploma -
Battle Mountain High School