Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jesus Lopez

Boerne,TX

Summary

Focused Client Service Associate proudly offering a background to ensure client expectations will be exceeded. Courteous and cordial with the desire to contribute to team-based environments. Dedicated Client Service Professional with several years of experience providing exceptional service and support to clients. Skilled in building strong relationships, understanding client needs, and resolving inquiries and issues effectively.

Overview

16
16
years of professional experience

Work History

Client Service Professional

H & R Block Tax Services
San Antonio, TX
01.2024 - 04.2024
  • Performed quality assurance checks on incoming orders before releasing them for shipment.
  • Scheduled appointments for clients and followed up on missed appointments as needed.
  • Promptly responded to customers' needs and requests for assistance.

Service Representative

AT&T Communications
San Antonio, Texas
06.2008 - 06.2011
  • Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
  • Contributed ideas on how to improve processes related to customer service delivery.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Education

High School Diploma -

Sinton High School
Sinton, TX
06-1974

Some College (No Degree) - Education

Bee County College
Beeville

Skills

  • Client rapport
  • Financial Acumen
  • Proposal Development
  • Administrative tasks
  • Strong interpersonal skills
  • Client Needs Assessment
  • Payment Acceptance
  • Account Management
  • System updates
  • Membership renewals
  • Technical Support
  • Account updating
  • Customer Support
  • Account Updates

Languages

Spanish
Professional

Affiliations

Volunteer Niosa ( Night in San Antonio ) Oyester Bake St Mary's University

Timeline

Client Service Professional

H & R Block Tax Services
01.2024 - 04.2024

Service Representative

AT&T Communications
06.2008 - 06.2011

High School Diploma -

Sinton High School

Some College (No Degree) - Education

Bee County College
Jesus Lopez