Jesus Luna
1640 W. Pepper Place Mesa,Arizona
Summary
Assistant Security Director with extensive experience in supervising personnel and ensuring efficient field operations. Conducted thorough site assessments and provided coaching to staff, resulting in enhanced safety and property monitoring. Proven ability to build strong relationships with clients, staff, and management, coupled with exceptional communication and problem-solving skills. Expertise in resource allocation and schedule management, with a track record of successful event activations and vendor collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Security Manager
Allied Universal Security Services
Scottsdale, Arizona
08.2019 - Current
- Performed bi-weekly payroll, and dealt with rule infractions.
- Trained new security officers on safety protocols and company standards.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Aided operations and conducted inspections through mobile and foot patrol of properties.
- Interacted with clients to resolve complaints and respond to requests.
- Communicated information, updates and constructive feedback to security team on behalf of supervisor.
- Reviewed supply inventory and ordered new or replacement items to keep security staff fully equipped.
- Managed security staff schedules for all shifts, minimizing overtime costs.
Security Supervisor
Allied Universal Security Services
Scottsdale, AZ
11.2015 - 08.2019
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Supervised property entrances and exits and monitored employee safety.
- Led security team and contributed to on-call shifts.
- Trained new security officers on safety protocols and company standards.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Demonstrated ability to think fast and remain calm under pressure.
- Provided security team leadership and contributed to on-call duties.
Housekeeping Supervisor
ICC
Scottsdale, AZ
02.2012 - 08.2014
- Supervised and supported all new personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation.
- Placed housekeeping staff on specific shifts and areas based on abilities and daily requirements.
- Reviewed employee performance and devised improvement plans.
- Operated incinerators and trash compactors to dispose of garbage.
- Submitted repair requests to maintenance team.
- Stocked room attendant carts with supplies.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with mall management to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Education
GED -
College America - Phoenix
Phoenix, AZSkills
- Report writing
- Time management
- Guest relations
- Customer service-focused
- Effective communication
- Schedule management
- Team building
- Safety and security procedures
- Emergency response
- Incident response
- Team leadership
- Security personnel training
- Defensive Tactics Instructor
- Fluent in Spanish
- First Aid/CPR
- Computer skills
- Training management
- Critical thinking
Certification
- Certificate of Citizen Bravery by Scottsdale Police Department presented on January 2019.
- Current Defensive Tactics Instructor
- CPR certified
Timeline
Assistant Security Manager
Allied Universal Security Services
08.2019 - Current
Security Supervisor
Allied Universal Security Services
11.2015 - 08.2019
Housekeeping Supervisor
ICC
02.2012 - 08.2014
GED -
College America - Phoenix
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