Ahmed Abdelqader
Orlando,FL
Summary
Diligent Assistant Security Director supporting comprehensive security systems and procedures for property, buildings and equipment. Supervises, directs and develops talented security personnel. Exercises knowledge of security principles and employs practices and techniques to establish and maintain facility safety and security.
Confident Security Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.
Overview
11
11
years of professional experience
Work History
Assistant Security Manager
Star Island Resort And Club
09.2022 - Current
- Conducted education, training and professional development programs to increase security personnel efficiency.
- Reviewed and analyzed safety and security programs and proposed revisions and innovations.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Monitored key control access system to prevent unauthorized entry to building.
- Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
- Established and maintained close working relationships with local law enforcement officers.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Supervised team of 16 security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Lead Security Officer
Allied Universal Security Services
06.2019 - 05.2022
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
Sales Associate
The Fountains Resort
10.2018 - 05.2019
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Generated quality referrals or sales leads.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Retail Sales Associate
Timberland Factory Store
11.2017 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Agent
Sony Electronics
04.2013 - 07.2015
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Celebration High School
Celebration, FL05.2013
Skills
- Security Officer Development
- Incident Reports
- Security Screening
- Company Risk Management
- Safety and Security Regulations
- CCTV Experience
- Staff Monitoring
- Report Generation
- Report Writing
- Training Oversight
Accomplishments
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Arabic
Native or Bilingual
Timeline
Assistant Security Manager
Star Island Resort And Club
09.2022 - Current
Lead Security Officer
Allied Universal Security Services
06.2019 - 05.2022
Sales Associate
The Fountains Resort
10.2018 - 05.2019
Retail Sales Associate
Timberland Factory Store
11.2017 - 10.2018
Sales Agent
Sony Electronics
04.2013 - 07.2015
High School Diploma -
Celebration High School
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