Jesus Luna
Dallas
Summary
Dynamic General Manager with a proven track record at Yolk, enhancing customer satisfaction and profitability through effective operations management and team leadership. Skilled in training and coaching, I implemented cost-saving initiatives that optimized resources, fostering a culture of accountability and performance excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Yolk
Dallas, TX
09.2019 - 06.2026
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented cost control measures, improving overall profitability and resource allocation.
- Developed training programs for staff, fostering skill enhancement and team cohesive.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Old West Cafe
Dallas, TX
07.2018 - 05.2019
- Led operational strategy to enhance productivity across multiple departments.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Mentored and developed team leaders, fostering a culture of accountability and performance excellence.
- Implemented cost-saving initiatives that optimized resource allocation without compromising quality.
- Implemented operational strategies and effectively built customer and employee loyalty.
Cuellar’s Fajita Tanch
General Manager
Plano, TX
05.2017 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Senior Manager
Lazy Dog Restaurant & Bar
Addison, TX
10.2015 - 05.2017
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, fostering skill development and improving team performance.
- Implemented inventory management systems, reducing waste and optimizing supply chain efficiency.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluated hiring, firing, and promotions requests.
Server/bartender/corporate Trainer
BJ's Restaurant & Brewhouse
El Paso, TX
09.2008 - 08.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to streamline food preparation and improve service speed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Mathematics Education
The University of Texas At El Paso
El Paso, TXHigh School Diploma -
Montwood High Scool
El Paso, TX05.1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Customer relations
- Customer relationship management
- Staff training/development
Certification
TABC Certified
Management Serve/Save
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Yolk
09.2019 - 06.2026
General Manager
Old West Cafe
07.2018 - 05.2019
Cuellar’s Fajita Tanch
General Manager
05.2017 - 07.2018
Senior Manager
Lazy Dog Restaurant & Bar
10.2015 - 05.2017
Server/bartender/corporate Trainer
BJ's Restaurant & Brewhouse
09.2008 - 08.2015
No Degree - Mathematics Education
The University of Texas At El Paso
High School Diploma -
Montwood High Scool