Jesus Marcial
Ocala
Summary
Customer-oriented, strategic-thinking sales professional with over years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Goal-oriented Outside Sales Agent experienced with selling Product or Service. Prepared to offer verbal and written communication, interpersonal and planning strengths to a fast-paced role with room for advancement at any Company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Travel Manager
Eclipse Avantage
03.2020 - Current
Technical Support Representative
Empereon Marketing LLC
04.2018 - 01.2020
- Supported customers having data connectivity issues.
- Handled a large volume of phone calls, chat and emails.
- Created end-user self-service tools and documentation.
- Troubleshot hardware issues and worked with service providers to facilitate repairs.
- Support customers with online billing and account issues.
- Assisted customers with technical issues via email, live chat and telephone.
- Created new account, reset passwords and configured access for users.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
meat grinder
FM Meat Products
01.2017 - 04.2018
- Successfully led key projects which resulted in positive outcome.
- Documented and updates to management on renewal progress, at-risk renewals and renewals forecast.
- Provided onsite training.
- Recruited and trained new staff members and produced employee schedules.
- Monitored multiple databases to keep track of all company inventory.
Sales Representative
Frito-Lay North America Inc.
01.2012 - 02.2016
- Met with current customers on a frequent basis to check on satisfaction and propose new offerings.
- Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
- Generated sales by cold-calling and closing prospects.
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Managed order process for new and existing customers.
- Achieved sales goals, increasing revenue by 15% for top accounts with in short time frame and received additional accounts to expertly manage.
Education
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ2008
Skills
- Vast technical knowledge
- Patient and diligent
- Microsoft Office Specialist (MOS) Master
- Troubleshooting proficiency
- Windows XP/Vista
- Microsoft Office expert
Certification
forklift certification
Pallet jacks
Reach Trucks
Man Up Order Pickers
Timeline
Travel Manager
Eclipse Avantage
03.2020 - Current
Technical Support Representative
Empereon Marketing LLC
04.2018 - 01.2020
meat grinder
FM Meat Products
01.2017 - 04.2018
Sales Representative
Frito-Lay North America Inc.
01.2012 - 02.2016
forklift certification
Pallet jacks
Reach Trucks
Man Up Order Pickers
GED -
Maricopa Community Colleges - Mesa Community College
Similar Profiles
Luis VillanuevaLuis Villanueva
Supervising Manager at Avantage Mechanical SupplySupervising Manager at Avantage Mechanical Supply
Madaline MunozMadaline Munoz
Telecom Analyst. / Project Manager at AVANTAGE COMMUNCATIONS GROUPTelecom Analyst. / Project Manager at AVANTAGE COMMUNCATIONS GROUP
Alvin June CalidguidAlvin June Calidguid
Part Time - Real Estate $ Loan Cosiladator Agent at AvantagePart Time - Real Estate $ Loan Cosiladator Agent at Avantage