Jesus Martinez
Pomona,California
Summary
Dynamic and professional individual with a proven track record in enhancing customer satisfaction and mastering POS system operation at Walt Disney Parks and Resorts and at Starbucks. Recognized for exceptional public speaking skills and a friendly demeanor, consistently delivering outstanding service and fostering a positive environment. Thrived in fast-paced settings, leveraging creativity and effective teamwork to significantly improve guest experiences.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Avengers Campus Orientation Trainer
Walt Disney Parks and Resorts
11.2022 - 05.2023
- Speaking publicly in front of a class of 20+ people
- Training multiple lines of businesses
- Providing trainees with the tools to be successful and confident out in the field
- Being open to giving and receiving feedback
- Collaborated with co-trainers to create the best learning environment possible
Entertainment Host
Walt Disney Parks and Resorts
04.2017 - 05.2023
- Provide exceptional customer service to hundreds of guests a day in a fast-paced work environment
- Communicate effectively and creatively through on-the-spot storytelling while maintaining the brand's high standard of 'show' integrity
- Practice precise time-management both independently and with regard to my team
- Adapt quickly to new instructions and information, often under high pressure regarding safety and guest satisfaction
- Managing the safety of character performers and guests
- Managed long lines of guests
- Played fun and engaging games with guests to give out prizes
Cashier
Walt Disney Parks and Resorts
09.2016 - 04.2017
- Took guest orders in a fast paced environment
- Managed the cash register responsibly
- Made sure our work area and work equipment was up to the cleanest standards
- Responded quickly to meet customer needs and resolve problems
Education
English
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Montclair High School
Montclair, California05.2016
Skills
- Customer Satisfaction
- Effective Public Speaking
- Friendly and outgoing
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe food handling practices
- POS system operation
Timeline
Barista
Starbucks
07.2023 - Current
Avengers Campus Orientation Trainer
Walt Disney Parks and Resorts
11.2022 - 05.2023
Entertainment Host
Walt Disney Parks and Resorts
04.2017 - 05.2023
Cashier
Walt Disney Parks and Resorts
09.2016 - 04.2017
High School Diploma -
Montclair High School
English
Mt. San Antonio College
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