Erica cox
Starbucks
maryville,mo
1
Certification
8
years of professional experience
Dynamic barista and counselor with experience in team collaboration and training. Skilled in time management and problem-solving, consistently delivering exceptional service and creating a positive environment for both customers and colleagues.
Work History
Barista
3 Years 10 Months- Delivered exceptional customer service in fast-paced environment.
- Prepared high-quality espresso beverages according to standardized recipes.
- Trained new baristas on equipment usage and beverage preparation techniques.
- Maintained cleanliness and organization of workstations and dining areas.
- Managed cash register operations, ensuring accurate transactions and balancing drawers.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Counselor
2 Months- Provided emotional support and guidance to campers facing personal challenges
- Facilitated group activities to promote teamwork and social skills among campers
- Collaborated with fellow counselors to create a positive camp environment
- Assisted in developing and implementing recreational programs tailored to camper interests
- Monitored camper behavior to ensure adherence to safety protocols and camp rules
- Facilitated group games and team-building exercises to promote collaboration and communication among campers.
- Managed equipment setup and maintenance, ensuring all supplies were organized and accessible for activities.
- Led groups of children safely through a variety of camp activities.
Counter Service Pizza Maker
4 Years- Prepared high-quality pizzas using fresh ingredients and precise cooking techniques.
- Managed multiple orders simultaneously, ensuring timely delivery during peak hours.
- Trained new staff on pizza-making processes and customer service protocols.
- Maintained cleanliness and organization of workstations according to health standards.
Education
High School Diploma
Skills
Cash handling
Customer engagement
Detail orientation
Collaborative teamwork
Analytical thinking
Opening procedures
Attention to detail
Customer satisfaction
Team collaboration
Quick thinking
Customer service excellence
Active listener
Workplace professionalism
Upselling
Professional appearance
Certification
Hero of philly award
serve safe food handlers
keystone degree
Interests
Baking
Blogging/Vlogging
Reading
Animal Care
showing livestock
Timeline
Counselor
Camp Mah-kee-nac
06.2026 - 08.2026Read More
Barista
Starbucks
10.2022 - CurrentRead More
Counter Service Pizza Maker
Mr.P Pizza and Pasta
01.2019 - 01.2023Read More
W.B Saul Highschool of Agricultural Sciences
High School Diploma
Read More
hero of philly
I was the only kid who got the hero of Philadelphia award alongside countless police officers and health workers for my dedication to making my city better and helping with foster kids and volunteering around the city.