Jesus Martinez
Aurora,IL
Summary
Dedicated professional with expertise in customer service and order management. Proven ability to efficiently resolve inquiries, collaborate with team members, and ensure timely fulfillment of online orders while maintaining inventory accuracy.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Naperville, Illinois
01.2024 - Current
- Lead in managing the backroom/with the ATC (Associate Taking Charge) position.
- As ATC I Proactively managed departmental targets, implementing corrective actions to sustain high-standing metrics.
- Manage online orders and track delivery status for timely fulfillment.
- Communicate with customers to address inquiries and resolve issues promptly.
- Collaborate with team members to ensure efficient order processing and customer service.
- Follow company guidelines to ensure satisfaction during the online shopping process.
- Bag groceries/orders carefully to keep products in perfect condition, separate fragile products and keep frozen and perishable foods cold or fresh.
- Process refunds, returns and exchanges efficiently.
Sales Associate
Calvin Klein
Aurora, Illinois
01.2024 - 05.2024
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Organized and maintained product displays to improve visual appeal and accessibility.
- Collaborated with team members to ensure smooth store operations.
- Informed customers about promotions and loyalty programs to maximize participation.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Operations Associate
JCPenney
Montgomery, Illinois
06.2022 - 01.2024
- Maintained inventory accuracy through regular stock audits, ensuring reliable stock levels.
- Addressed customer inquiries and resolved issues to enhance overall satisfaction.
- Implemented store merchandising strategies that improved product visibility and customer engagement.
- Maintained cleanliness and organization of sales floor and stock areas.
- Trained new employees on operational procedures and customer service standards.
Education
Bachelor of Science - Marketing
Aurora University
Aurora, IL05-2027
High School Diploma -
East Aurora High School
Aurora, IL05-2023
Skills
- Speak English Professionally/Fluently
- Speak Spanish Professionally/Fluently
- Customer service
- Analytical Aptitude
- Mentoring
- Team collaboration
- Communication Oriented
- Product Performance
- Creative Thinking
- Decision Making
Timeline
Online Personal Shopper
Walmart
01.2024 - Current
Sales Associate
Calvin Klein
01.2024 - 05.2024
Operations Associate
JCPenney
06.2022 - 01.2024
Bachelor of Science - Marketing
Aurora University
High School Diploma -
East Aurora High School