Jesus Meneses Vera
LAS VEGAS,NV
Summary
Customer service professional with over six years of experience as a shift leader and three years as a server. with experience in banquet coordination and delivering exceptional guest service. Recently transitioned to a traveling manager role, where I have developed the ability to work with diverse teams and create goal driven environment. Committed to continuous growth, both personally and professionally, with a strong passion for the customer service industry. I am currently looking to gain more experience as a server and learn more about the food and hospitality industry.
Overview
5
5
years of professional experience
Work History
Shift Leader/server
Brio Tuscan Grille
Las Vegas, NV
10.2023 - Current
- Address guest concerns with a positive and understanding attitude making sure every guest leaves happy.
- Training new staff making sure they have the same goal oriented mentality as the company.
- Coordinating the team during banquets to reach guest satisfaction.
- Greet guest with a smile and encouraging them to try our higher margin items by implementing up sale techniques
- Regularly checking in on the table, making sure the guests are happy throughout their dining experience.
- When slow I made sure to prepare for the next rush by cleaning and restocking stations
- Always helped the team when they needed it whether it was running food, bussing, cooking, or whatever was needed.
SERVER
Dennys
Baker, CA
01.2020 - 03.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Made sure guest had a positive experience and felt the need to come and visit us again
- As we ran and bussed our own tables I learned the importance of multitasking and creating a game plan
SHIFT LEADER
Jack In the Box
CA
09.2019 - 10.2023
- Handled complaints by customers with a positive and understanding attitude.
- Managed store closing and opening procedures.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency during high volume sales
- Coached team members making sure they felt prepared to do their job.
- Created an end of the day report for management including the daily sales, labor, and anything relevant.
Education
HIGH SCHOOL DIPLOMA -
Baker valley hs
Skills
- Inventory tracking
- Team coordination
- Guest service
- Team management
- Invoice management
- Banquet coordination
Languages
- Spanish
- English
Timeline
Shift Leader/server
Brio Tuscan Grille
10.2023 - Current
SERVER
Dennys
01.2020 - 03.2022
SHIFT LEADER
Jack In the Box
09.2019 - 10.2023
HIGH SCHOOL DIPLOMA -
Baker valley hs