John O'Connor
Summary
Highly motivated individual with extensive customer service experience. Reliable, hard worker with a proven track record of dependability.
Looking for a company to demonstrate such qualities and grow together.
Overview
11
11
years of professional experience
Work History
Shift Leader/Server
Rocco's Tacos
02.2011 - 06.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Manager
Suite 100 Waterfront Restaurant
07.2010 - 02.2011
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
Server
Smith & Jones
02.2010 - 07.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Package Handler/Driver Helper
UPS
08.2009 - 02.2010
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Bachelor of Arts - Sociology
University of Georgia
Athens, Georgia12.2007
Skills
Guest Services
Detail Oriented
Reliable/Dependable
Great work ethic
Multitasker
Highly motivated
Product promotions
Team leading
Timeline
Shift Leader/Server
Rocco's Tacos
02.2011 - 06.2020
Server/Manager
Suite 100 Waterfront Restaurant
07.2010 - 02.2011
Server
Smith & Jones
02.2010 - 07.2010
Package Handler/Driver Helper
UPS
08.2009 - 02.2010
Bachelor of Arts - Sociology
University of Georgia
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