Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Mora

Chicago

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

10
10
years of professional experience

Work History

Account Manager

Uber Freight
Chicago, IL
04.2019 - Current
  • Coordinated logistics operations, optimizing freight movements for efficiency and cost-effectiveness.
  • Recorded accurate and efficient records in customer database.
  • Managed key accounts, ensuring alignment with client expectations and service level agreements.
  • Analyzed market trends to identify opportunities for account growth and strategic partnerships.
  • Mentored junior staff, fostering a collaborative environment focused on professional development and performance improvement.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.

Operations Representative

C.H. Robinson
Chicago, IL
06.2016 - 03.2019
  • Streamlined daily operations, facilitating on-time shipment and delivery of goods to enhance customer satisfaction.
  • Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
  • Engaged with cross-functional teams to swiftly tackle and resolve customer inquiries and issues, enhancing overall customer satisfaction.
  • Analyzed shipping data to identify trends and recommend process improvements.
  • Coordinated updates on freight status to ensure alignment between customers, shipping partners, receiving parties, and internal stakeholders.

Education

High School Diploma -

Cristo Rey Jesuit High School
Chicago

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Operations
  • Report writing
  • Performance tracking
  • Relationship building
  • Strategic planning
  • Goal oriented
  • Account oversight
  • Issue resolution
  • Project management
  • Customer relationship management (CRM)

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

Uber Freight
04.2019 - Current

Operations Representative

C.H. Robinson
06.2016 - 03.2019

High School Diploma -

Cristo Rey Jesuit High School