Jesus Morales
Kermit,TX
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Delivered exceptional support and effectively resolved customer inquiries, enhancing satisfaction and loyalty through attentive service. Contributed to team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tractor Supply
Kermit, TX
03.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints professionally and efficiently, ensuring positive experiences.
- Assisted customers with product inquiries, providing tailored recommendations to enhance satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained organized product displays to enhance customer shopping experience.
- Educated customers on store promotions and seasonal products, boosting awareness and engagement.
- Ensured a clean and safe store environment for both customers and staff.
- Monitored inventory levels and reported discrepancies to management promptly.
Customer Service Cashier
Allsups Convience Store
Kermit, TX
12.2022 - 10.2024
- Executed customer transactions accurately in high-volume convenience store.
- Guided customers with product inquiries, ensuring satisfaction and loyalty.
- Welcomed customers warmly, fostering positive shopping experiences.
- Maintained accurate cash drawer and balanced daily sales reports.
- Balanced cash drawers at the end of each shift.
- Trained new cashiers on register procedures and customer service standards.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Food Service Worker
Chesters
Kermit, TX
07.2021 - 11.2022
- Prepared and served food items according to safety and hygiene standards.
- Served meals to customers in a friendly and courteous manner.
- Operated kitchen equipment like grills, fryers, and food processors safely.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Ensured order and cleanliness of work areas in compliance with health codes.
- Monitored and recorded temperatures of prepared food and cold-storage areas to maintain safety standards.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Set up, restocked and cleaned dining areas.
- Processed cash, check, and credit card transactions using cash register.
Education
Kermit High School
Kermit, TXSkills
- Customer service
- Complaint resolution
- Product knowledge
- Transaction processing
- Order fulfillment
- Data entry
- Staff training
References
References available upon request.
Timeline
Customer Service Representative
Tractor Supply
03.2025 - Current
Customer Service Cashier
Allsups Convience Store
12.2022 - 10.2024
Food Service Worker
Chesters
07.2021 - 11.2022
Kermit High School