JESUS NARANJO
San Jose,CA
Summary
Top-performing Medical Office Administrator at Kaiser Permanente, contributing to the #1-ranked medical center in California out of 21 facilities. Experienced in high-volume patient intake, billing, and financial management, processing $50,000+ in venture accounts weekly with 98%+ accuracy. Reduced check-in times by 30% and maintained a 95%+ patient satisfaction rating.
Skilled in EHR systems, HIPAA compliance, and insurance verification, ensuring seamless operations in fast-paced, diverse healthcare environments.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Kaiser
08.2014 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance coverage and eligibility for hearing aid services, expediting approvals.
- Assisted 50+ patients daily with hearing evaluations, consultations, and device fittings.
- Educated patients on hearing aid financing options, contributing to a X% increase in device sales.
- Taught patients and families to use at-home medical equipment.
- Served as a medical interpreter for Spanish-speaking patients, ensuring accurate communication between audiologists and patients.
Education
Associate of Arts - Medical Office Administrator
Heald College
Milpitas, CASkills
- Processed $50,000 in medical venture accounts weekly, ensuring 100% accuracy in financial records, billing, and insurance claims
- Input and reconciled 200 transactions per month, maintaining Error-free financial reports for healthcare providers and stakeholders
- Used PAARS and HealthConnect to verify coverage, process claims, and reduce outstanding balances
- Multicultural Patient Support (Fluent in Spanish & English)
- Assisted in addressing Billing disputes, scheduling conflicts, and service concerns, ensuring a Positive patient experience
Accomplishments
- Helped achieve #1 ranking in the state out of 21 medical centers for efficiency, patient satisfaction, and revenue performance .
- Consistently recognized in Kaiser Permanente patient satisfaction surveys, contributing to a 95%+ satisfaction rating for clear communication, compassionate care, and efficient problem resolution.
- Assisted in educating patients on treatment plans and medical procedures, reducing confusion and follow-up inquiries by 30%.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Service Representative
Kaiser
08.2014 - Current
Associate of Arts - Medical Office Administrator
Heald College
Similar Profiles
Janet GaribayJanet Garibay
RN Team Leader at KaiserRN Team Leader at Kaiser
FARZAD IRANFARZAD IRAN
Registered Nurse (Traveler) at KaiserRegistered Nurse (Traveler) at Kaiser
DENISESHA SANTOSDENISESHA SANTOS
Labor and Delivery/ Hospital Unit Coordinator at KaiserLabor and Delivery/ Hospital Unit Coordinator at Kaiser