Jesus Nieves
Marysville
Summary
Skilled in improving customer satisfaction and optimizing operations, I leveraged my problem-solving skills to significantly improve project and activity delivery times. My positive attitude and attention to detail have consistently driven successful results, underscoring my commitment to quality and efficiency.
Innovative technology expert with practical experience in Administration and Finance, passion for continuous improvement. Ability to identify opportunities for technological improvements and implement effective solutions. Skilled in leveraging new tools and methods to solve problems and improve productivity. I excel at adapting to fast-paced environments and driving technological, administrative and financial advancements.
Overview
19
19
years of professional experience
Work History
Data Center Installer
E2 Optics
09.2024 - Current
- Conducted site assessments to determine optimal installation locations for equipment.
- Completed installations by following manufacturer guidelines and safety protocols.
- Maintained tools and equipment, ensuring readiness for upcoming installation assignments.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed equipment by adhering to technical specifications and project requirements.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
Data Center Technician
Neuse Telecom
05.2024 - 09.2024
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Dressed and labeled cables for easy identification and traceability.
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Analyzed performance data and made adjustments to improve system throughput and user experience.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Laid out materials and system components to prepare for installation.
- Installed equipment by adhering to technical specifications and project requirements.
- Maintained tools and equipment, ensuring readiness for upcoming installation assignments.
Costume Quality Specialist
ABC Employment
08.2023 - 05.2024
- Monitored and analyzed quality metrics for identifying potential areas of improvement.
- Led root cause analysis for identifying sources of defects and proposing preventive measures.
- Initiated quality improvement projects by evaluating existing processes and suggesting enhancements.
- Conducted investigations into customer complaints to determine underlying quality issues.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Real Estate Broker
Rent-A-House C.A.
02.2016 - 10.2021
- Conducted thorough market research by analyzing trends and property values to inform clients' buying and selling decisions.
- Reviewed contracts for accuracy to minimize potential legal issues and protect all parties involved.
- Completed necessary paperwork for transactions, safeguarding clients' interests and ensuring timely submissions.
- Conducted open houses to showcase listings and engage with prospective clients.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
Personal Banker Officer
Citibank
11.2010 - 01.2016
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Resolved complex account issues through diligent research and prompt communication with clients.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Consistently maintained up-to-date knowledge about current industry trends, regulations, and bank offerings to provide the most accurate guidance possible for clients.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Educated clients on credit-building strategies, enabling them to improve their financial profiles.
- Cultivated strong customer relationships by providing tailored advice and services.
- Assisted customers with completing required forms for opening and closing bank accounts.
Planner and Construction Manager
Infeca C.A.
01.2006 - 10.2010
- Collaborated with cross-functional teams to align project goals and objectives.
- Streamlined planning processes by implementing new tools and methodologies.
- Reviewed existing procedures to enhance workflow and reduce bottlenecks.
- Provided insights through data collection for strategic planning sessions.
- Identified potential project risks to develop mitigation strategies.
- Conducted risk assessments for informed project planning and execution.
- Presented progress reports regularly to senior management during project updates meetings.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Reviewed budget reports to identify discrepancies and make necessary adjustments.
- Organized events to foster team collaboration and strengthen workplace culture.
- Prepared reports to provide insights for decision-making processes.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Reduced overhead costs through careful budget management and resource allocation.
Education
Bachelor of Business Administration And Taxation - Administration And Taxes
Simon Rodriguez
Maracay, Venezuela10-2005
Senior Technician - Tax And Customs Administration
I.U.T.A
Maracay, Venezuela01-2002
High School Diploma -
U.E.P. Valles De Aragua
Maracay, Venezuela07-1998
Skills
- Attention to detail
- Time management
- Positive attitude
- Power tool operation
- Customer service
- Customer satisfaction
- Customer relations
- Troubleshooting and testing
- Quality checks
- Professional appearance
- Self-motivated nature
- Problem-solving skills
- Risk management
- Expertise in Excel
- Creative thinking
- Customer Service-oriented
- Staff training
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Data Center Installer
E2 Optics
09.2024 - Current
Data Center Technician
Neuse Telecom
05.2024 - 09.2024
Costume Quality Specialist
ABC Employment
08.2023 - 05.2024
Real Estate Broker
Rent-A-House C.A.
02.2016 - 10.2021
Personal Banker Officer
Citibank
11.2010 - 01.2016
Planner and Construction Manager
Infeca C.A.
01.2006 - 10.2010
Bachelor of Business Administration And Taxation - Administration And Taxes
Simon Rodriguez
Senior Technician - Tax And Customs Administration
I.U.T.A
High School Diploma -
U.E.P. Valles De Aragua
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