Jesus Norzagaray
Tucson,AZ
Summary
Dynamic sales professional with extensive experience at Royal Automotive Group, adept at upselling and enhancing customer satisfaction. Proven ability to adapt strategies based on feedback, ensuring a positive shopping experience. Skilled in effective communication and proficient in Eaglesoft, driving successful outcomes in fast-paced environments. Committed to achieving and exceeding performance goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Royal Automotive Group
Tucson, US
04.2022 - Current
- Specializing in selling vehicles and maintaining plans and warranties to customers
- Recommended, selected and located merchandise based on customer desires.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Attended weekly team meetings to review performance goals and objectives.
- Answered store and merchandise questions and led customers to wanted items.
Front Office Assistant
Davis Pediatric Dentistry
Tucson, US
10.2021 - 03.2022
- Checking in/out, billing, translation, and day-to-day operations.
- Performed data entry of patient information into computer systems.
- Greeted and directed visitors, creating a welcoming office environment.
- Managed billing and payments, ensuring accurate financial transactions.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Maintained front desk to provide positive first impression.
- Assisted in the preparation of reports and presentations, supporting office operations.
Dental Assistant/Front Office Clerk
Gladden Farms Family Dentistry
Marana, US
08.2017 - 02.2021
- Present treatment plans to the patient, verify dental insurance, confirm appointments, send dental claims, enter checks, and assist the dentist in clinical day-to-day operations.
- Maintained a neat, clean and organized environment throughout the office.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Created and fit dental appliances for patients. adjusting as necessary.
- Exposed dental diagnostic x-rays.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Explained dental services and payment plans to help patients make informed decisions.
- Updated patient records with new data and treatment information.
- Documented patient records with procedures performed and added notes taken to charts.
- Took medical and dental history and recorded vital signs of patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Lead Dental Assistant
Canyon Dental Group
Tucson, US
05.2015 - 12.2016
- In charge of day to day operations and supplies
- Maintained patient charts, including medical histories, medications, and allergies.
- Explained dental services and payment plans to help patients make informed decisions.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Applied protective coating of fluoride to teeth during dental procedures.
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
Education
Dental Assistant Certificate - Dental Assistant
Pima Medical Institute
Tucson, AZ04.2009
High School Diploma -
Desert View High School
Tucson, AZ05.2008
Skills
- Eaglesoft
- Time management
- Dental Receptionist
- Hippa
- Front desk
- Dental Assistant
- CPR
- Transcription
- Laboratory
- Dental
- Laboratory Procedures
- Medical Imaging
- Sterilization
- Scheduling
- Infection Control Training
- Dentrix
- Greet
- Chairside Assisting
- Sales techniques
- Conflict resolution
- Effective communication
- Upselling and cross selling
- Attention to detail
- Sales and promotions
Certification
- CPR Certification
- Certified Dental Assistant
Additional Information
04/01/09, 02/28/21, Preparation of treatment and clinical area, including the cleaning and sterilization of instruments. Knowledge of proper use of high volume within the oral cavity and access of emergency situations. Perform laboratory procedures and educating patients on oral health. Expose, process and mount radiographs. Take impressions for Invisalign, lab cases, temporary crown and fabricate temporary crowns., 04/01/09, 02/28/21, Greet all patients and visitors in a pleasant manor along with addressing and questions and concerns patients may have. Coordinate and present treatment plans and educating patients of PPO plan benefits. Knowledge of Patient privacy acts and HIPPA laws. Process verification of AHCCCS and private insurances. Enter checks from insurance companies and submit dental claims.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional
Timeline
Sales Associate
Royal Automotive Group
04.2022 - Current
Front Office Assistant
Davis Pediatric Dentistry
10.2021 - 03.2022
Dental Assistant/Front Office Clerk
Gladden Farms Family Dentistry
08.2017 - 02.2021
Lead Dental Assistant
Canyon Dental Group
05.2015 - 12.2016
Dental Assistant Certificate - Dental Assistant
Pima Medical Institute
High School Diploma -
Desert View High School
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