JESUS OLIVAS
Phoenix,AZ
Summary
Detail-oriented and customer-focused professional with hands-on experience in customer service, retail, collections, and warehouse operations. Skilled in handling financial transactions, maintaining data accuracy, and managing high-volume tasks in fast-paced environments. Known for adaptability, professionalism, and delivering excellent customer experiences.
Overview
8
8
years of professional experience
Work History
Home Supervisor/Care Provider
Arion Care Solutions
Phoenix, AZ
2025.02 - 2026.07
- Supervised daily operations to ensure quality care for clients.
- Coordinated staff schedules to maintain adequate coverage and support.
- Managed client assessments and developed personalized care plans.
- Assist and receive client's supplies such as medical, food, and everyday necessities.
- Create and maintain a pleasant work environment by providing help andassistance to clients.
Dept specialist - financial sales
ClearOne Advantage
Phoenix, AZ
2023.06 - 2024.12
- Thoroughly review financial statements and credit reports to assess client eligibility.
- Processed client applications efficiently, inbound and outbound calls frompotential clients through various marketing channels.
- Monitor account status to determine appropriate collection actions andaccurately record customer financial information.
- Managed communication between teams to ensure project alignment and timely updates.
- Coordinated department initiatives to streamline operational processes, resulting in enhanced productivity.
Customer Service Representative
IQor
Tempe, USA
2020.12 - 2023.05
- Entered and updated customer data in internal systems accurately.
- Collected payment information and extended flexible payment options.
- Answered multiple phone lines, resolving customer concerns courteously.
- Delivered clear and complete information to clients.
- Requested service feedback and resolved client complaints promptly.
Collections Specialist
Flagship Credit Acceptance
Tempe, USA
2018.09 - 2020.11
- Conducted collections and managed accounts receivable activities.
- Processed billing, payment tracking, and financial documentation.
- Created detailed performance reports for collection activity.
- Maintained accurate records and ensured compliance with company policies.
- Collaborated with external collection agencies as necessary.
- Resolved complex issues during the collections process efficiently.
Education
High School Diploma -
South Mountain High School
Phoenix, AZSkills
- Customer Service & Support
- Collections & Payment Processing
- Sales & POS Transactions
- Inventory & Order Fulfillment
- Communication (Verbal & Written)
- Time Management & Multitasking
- Data Entry & Computer Skills
- Problem Solving
- Adaptability in Fast-Paced Settings
Timeline
Home Supervisor/Care Provider
Arion Care Solutions
2025.02 - 2026.07
Dept specialist - financial sales
ClearOne Advantage
2023.06 - 2024.12
Customer Service Representative
IQor
2020.12 - 2023.05
Collections Specialist
Flagship Credit Acceptance
2018.09 - 2020.11
High School Diploma -
South Mountain High School