Summary
Overview
Work History
Education
Skills
Languages
Projects
Websites
Certification
Timeline
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Jesus Oquendo Gonzalez

Parker,CO

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 14 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Associate Technician

Builders FirstSource
04.2024 - Current
  • Helped Team Members Through MDM/MAM Enrollment Program
  • Supported Team Members through remote support using Bomgar
  • Answered high volume of calls for assistance with Team Members day to day issues
  • Used Command Line & PowerShell for automation and troubleshooting
  • Maintained Virtual Machines for business operations
  • Supported tools like Dayforce, Cisco Finesse, Citrix, Azure
  • Facilitated Remote Desktop (RDP) access

IT Support/Tech Sales Associate

Costco Wholesale
06.2010 - 08.2023
  • Primary responsibility is to assist customers with their technology-related purchases, such as computers, laptops, tablets, smartphones, TVs, and other electronic devices and accessories
  • Assisted in installation, configuration, and troubleshooting of computer hardware and software systems for both Windows and Mac platforms
  • Provided technical support to end-users, effectively resolving hardware and software issues to minimize downtime and ensure smooth operations
  • Collaborated with team members to develop and implement IT policies and procedures, ensuring compliance with industry standards
  • Assisted in management and maintenance of network infrastructure, including routers, switches, and firewalls, to provide reliable connectivity and optimize performance
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

CSU Professional Education Cybersecurity - Cybersecurity

CSU Fullstack Academy
Fort Collins, CO
02.2024

Skills

  • AS400
  • Google Applications
  • Metasploit
  • Firewalls
  • Networking
  • Command Line
  • PowerShell
  • Virtual Machines
  • Group Management
  • Kali-Linux
  • Windows
  • MacOS
  • Active Directory
  • MSFVenom
  • SSH
  • Microsoft Office
  • PDF
  • Bomgar
  • Dayforce
  • RDP
  • Cisco Finesse
  • Citrix
  • Azure
  • Excel
  • Microsoft Word
  • Python
  • JavaScript
  • Command Injection
  • Pass-the-Hash
  • Bash
  • Splunk
  • Wireshark
  • Virustotal
  • Nmap
  • Customer Support
  • Software Installation
  • Network configuration

Languages

Spanish
Native or Bilingual

Projects

Red Team Assessment Project, 01/24, Led a comprehensive analysis of organizational systems through ethical hacking; identified critical security vulnerabilities and implemented solutions that bolstered defenses, reducing the risk of cyber attacks by 50%.

Skills used: Nmap, Command Injection, SSH, Metasploit, Lateral Movement, Pass-the-Hash, Privilege Escalation Security Report Project (Splunk Configuration), 

Simulated Career Project where I was tasked in using a Kali-Linux based system and using its terminal to access and edit Splunk files and permissions and write a report which would be given to Board Members. 

Analysis of a Social Engineering Attack: Compromise via Malicious Download, Red Team Tester, 02/24, Project delves into the investigation and mitigation of APK malicious attacks targeting Android devices, particularly through Social Engineering infiltration tactics. Specifically, we utilized tools for malware analysis, such as AndroRAT, to understand the behavior and impact of malicious APKs targeting Android devices.

Certification

  • CompTIA Security+, 01/24
  • Cyber Threat Management Training Certification, 02/24
  • Ethical Hacker Training Certification, 02/24
  • Junior Cybersecurity Analyst Certification, 02/24
  • Networking Basics Training Certification, 02/24
  • Career Essentials in Cybersecurity by Microsoft, 02/24
  • AWS Security Essentials, 03/24

Timeline

Associate Technician

Builders FirstSource
04.2024 - Current

IT Support/Tech Sales Associate

Costco Wholesale
06.2010 - 08.2023

CSU Professional Education Cybersecurity - Cybersecurity

CSU Fullstack Academy
Jesus Oquendo Gonzalez