Jesus Pacheco
League City,Texas
Summary
Experienced professional seeking a challenging position to leverage skills and knowledge for making a meaningful impact within an organization. Committed to delivering measurable results through accomplishments.
Overview
10
10
years of professional experience
Work History
Director of Operations
Margaritaville
Texas
01.2024 - Current
- Company Overview: Phase 3 of phase 5 new construction
- Manage and Directed full banquet, restaurant, and bar operations
- Creation of new banquet and catering menus
- Working closely with kitchen staff on proper procedures such as sanitation, Food Cost, budgeting, forecasting, and menu digest for all items that are generated into all operational areas
- Built property 1st HAACP Plan and Safety procedures
- Overseeing management and coordination of all catering staff and while working with managers on pricing negotiations, signing of contracts, and any special requests made by clients while paying attention to every detail
- Provide oversight to Housekeeping and Front Office on staffing guidelines, forecasting, and system intake for all operations
- Act as an ambassador for the organization in promoting business while having the ability to have opportunities along with conducting follow-up and customer assessment
- Maintaining all forecast and budgets for all Food and Beverage, such as scheduling, forecasting, and 90 day projections consistent with requirements set forth by owners and Margaritaville
- Won 2 property inspection awards for highest scores for quality and revenue
- Won 2 customer service awards
- Phase 3 of phase 5 new construction
Director of Food and Beverage/Director of Operations
Embassy Suites Panama City Beach
01.2022 - 01.2024
- Company Overview: Lifestyle Resort of Embassy New Build/Opened Hotel
- Implemented and provided support for new initiatives, processes, programs, and training, as well as assisting front office, housekeeping, and outlet dept
- Leaders with setting up their training initiatives along with all OS&E and FF&E
- Organized, facilitated and delivered a monthly training and onboarding plan for the new associates coming to the property
- Assisted in hiring new associates along with conducting orientation for the property
- Creation of all opening systems in all Banquet/Catering and Event areas including OS&E
- Responsible for short- and long-term planning and day-to-day operations of the Outlets, Catering & Banquet areas
- Areas of responsibility/management include full-service Restaurant, Starbucks Coffee Shop, IRD, Banquets, Catering & Events and Roof Top
- Areas of continued extensive training include Front Office, Housekeeping, Security
- Assisted in managing the Operations Division budget and controlled all monthly expenses
- Lifestyle Resort of Embassy New Build/Opened Hotel
Director of Food and Beverage
Hotel Effie Sandestin
01.2020 - 01.2022
- Company Overview: New Lifestyle and Luxury project
- Manage and Directed full Food and Beverage programs
- Assisted Hugh Acheson in creation of new menus for breakfast, lunch, brunch, dinner, and dessert while working closely with executive chef on property for proper recipes and execution procedures
- Overseeing Executive Chef, Chef de Cuisine, and 3 Sous Chefs in Heart of House
- Operating with Outlet Managers and five Front of House Managers
- Provided support to all departments that interface with food and beverage
- Act as an ambassador for the organization in promoting business with Marketing departments while having the ability to captivate opportunities along with conducting follow-up and customer assessment
- All seven different outlets operating with different food and beverage selections
- Opened new Beach outlet and concept from permits to full food and beverage operations beach side
- Raised service score from 5.5 to 9 as of June 2022
- Supported Trip Advisor scores from #10 to #1
- Created all SOP’s, Job Descriptions, and Training Manuals for all Food and Beverage Staff
- Assisted in Chef Hugh team in implementation in beverage programs for the Hotel
- Provided oversite and training for Wine program
- Worked closely with Sandestin Ownership for all projects along with meeting with them once of month
- Exceeding all budgeted goals for the F&B Division in the following areas: service scores, Productivity, Food Cost, Beverage Cost, and profit margins in these areas
- New Lifestyle and Luxury project
Senior Food and Beverage Director
Denver Art Museum/ Culinaire
01.2019 - 01.2020
- Company Overview: Unique Event Center with 35,000 sq ft, ballroom seating 650 ppl., Celebrity Chef Ponti Restaurant, Deli and Starbucks with 3 extended patios for each location
- Implemented new operation protocol and procedures for all areas
- Assisted in FF&E and OSE
- Vendor relationship and set up of Avendra
- Creation of perpetual inventories
- Schedule project schedule and timelines
- Creation of all opening systems in Banquet and Event areas
- Responsible for short- and long-term planning and day-to-day operations of the Outlets, Catering & Banquet areas
- Areas of responsibility/management include full-service Restaurant, Starbucks Coffee Shop, IRD, Banquets, Catering & Events
- Creation of all Operations Division budgets, forecast, Mock schedules and controlled all monthly expenses
- Creation of job descriptions specific to each Operation
- Management of Sales Division to ensure profitability and achievement of feasible goal setting
- Reviewal of P&L statements
- To exceed all budgeted goals for the operations for the following 3 years: Productivity, Food Cost, Beverage Cost, and profit margins in these areas
- Unique Event Center with 35,000 sq ft, ballroom seating 650 ppl., Celebrity Chef Ponti Restaurant, Deli and Starbucks with 3 extended patios for each location
Director of Food and Beverage
Westin Denver International Airport
01.2015 - 01.2019
- Company Overview: AAA 4 Diamond Hotel with 662 guest rooms and 37,500 sq
- Feet of indoor meeting space along with 15,000 sq
- Feet of outdoor function space
- Implemented and provided support for new initiatives, processes, programs, and training, as well as assisting front office, housekeeping, and outlet dept
- Leaders with setting up their training initiatives for their departments along with producing 100% ESS Score in my home department over the last 2 years
- Organized, facilitated and delivered a monthly training and onboarding plan for the new associates coming to the property
- Assisted in hiring new associates along with conducting 401K training for all associates
- Maintaining a successful collective bargaining agreement with Unite HERE (local 23)
- Creation of all opening systems in Banquet and Event areas
- Responsible for short- and long-term planning and day-to-day operations of the Outlets, Catering & Banquet areas
- Areas of responsibility/management include full-service Restaurant, Starbucks Coffee Shop, IRD, Banquets, Catering & Events
- Areas of continued extensive training include Front Office, Housekeeping, Security
- Assisted in managing the Operations Division budget and controlled all monthly expenses
- Raised ESS scores from 62.8 and moved to 100% throughout the last 2 years
- Leader of the Quarter (2 times) and Leader of the Year
- Exceeded all budgeted goals for the F&B Division in the following areas: GSS (Guest Voice Scores), ESS (Event Scores), Productivity, Food Cost, Beverage Cost, and profit margins in these areas
- AAA 4 Diamond Hotel with 662 guest rooms and 37,500 sq
- Feet of indoor meeting space along with 15,000 sq
- Feet of outdoor function space
Education
AAB/B.AB.A. - Business Management, Hospitality & Tourism
University of New Mexico
01.2005
Sales and Catering Certificate -
TVI Community College
01.2003
Hotel Operations Certificates -
TVI Community College
01.2002
Diploma -
Evangel Temple Academy
01.1994
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Teamwork and collaboration
- Decision-making
- Staff training/development
- Staff management
Relocation
05/01/24, Texas
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
Margaritaville
01.2024 - Current
Director of Food and Beverage/Director of Operations
Embassy Suites Panama City Beach
01.2022 - 01.2024
Director of Food and Beverage
Hotel Effie Sandestin
01.2020 - 01.2022
Senior Food and Beverage Director
Denver Art Museum/ Culinaire
01.2019 - 01.2020
Director of Food and Beverage
Westin Denver International Airport
01.2015 - 01.2019
AAB/B.AB.A. - Business Management, Hospitality & Tourism
University of New Mexico
Sales and Catering Certificate -
TVI Community College
Hotel Operations Certificates -
TVI Community College
Diploma -
Evangel Temple Academy