Jesus Pacheco
Casa Grande,AZ
Summary
Dedicated front desk specialist with 7 years of experience in healthcare settings, focusing on delivering exceptional customer service. Strong background in building relationships and addressing patient needs effectively. Recent professional development has enhanced skills in communication and service delivery. Aiming to foster a supportive and friendly environment for patients at Adelante.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Sunlife Family Dental
Casa Grande, AZ
05.2023 - Current
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Educated patients on preventive oral health care practices such as brushing and flossing techniques.
- Provided chairside assistance to dentists during dental procedures.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Education
Some College (No Degree) - Dental Assisting
East Valley Institute of Technology
Mesa, AZSkills
- Patient education and chairside assistance
- Dental software proficiency
- Patient record management
- Appointment scheduling and problem solving
- Customer service and support
- Team training and development
- Computer skills
Certification
- Coronal Polish Certified
- RHS Certified
- BLS Certified
Languages
Spanish
Native/ Bilingual
Timeline
Lead Dental Assistant
Sunlife Family Dental
05.2023 - Current
Some College (No Degree) - Dental Assisting
East Valley Institute of Technology
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