Jesus Parra
Eagle Pass
Summary
Dynamic professional with extensive experience in facility security and customer service at Cinemark. Proven ability to enhance safety through effective crowd control and incident reporting. Recognized for fostering teamwork and mentoring staff, leading to improved operational efficiency and customer satisfaction. Strong situational awareness and problem-solving skills drive success in high-pressure environments.
Diligent [Desired Position] with solid background in providing security and ensuring safety in various environments. Successfully managed access control, incident response, and patrolling duties, maintaining secure atmosphere. Proven skills in conflict resolution and communication to effectively handle challenging situations.
Overview
3
3
years of professional experience
Work History
Unarmed Security Guard
Deployed Services
01.2023 - 03.2025
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
Assistant Manager
Cinemark
03.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Usher
Cinemark
12.2021 - 01.2023
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Handled crowd control to maintain order and prevent overcrowding.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05-2022
Skills
- Facility security
- Crowd control
- Patrolling techniques
- Situational awareness
- Report writing
- Stress tolerance
- Incident reporting
- Physical fitness
- Customer service
- Team Training
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Cinemark
03.2023 - 09.2024
Unarmed Security Guard
Deployed Services
01.2023 - 03.2025
Usher
Cinemark
12.2021 - 01.2023
High School Diploma -
Eagle Pass High School
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