Jesus Pelayo
Chula Vista,CA
Summary
Hardworking person who stays on top of fast-paced performance demands with thoughtful prioritization and stringent time management. Resourceful problem-solver with excellent communication and business acumen. Meets individual targets with attention to detail and quick learning nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
San Diego, CA
03.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Implemented new CRM software to better track client interactions and needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Analyzed customers' financial information to deliver personalized account guidance.
Safety Associate
Amazon
Chula Vista
10.2022 - 03.2024
- Joined the Safety Committee and became an I.T Superuser
- Disposed hazardous waste in surrounding areas following protocol
- Developed and implemented safe operating procedures for new tasks
- Scheduled service maintenance for damaged hardware and software
- Prevented data loss with regular backups and sound disaster recovery processes
- Determined future maintenance and repair needs by analyzing equipment performance records.
Student Intern English Learners
San Bernardino City Unified School District
San Bernardino
09.2018 - 09.2022
- Helped students stay productive with skilled handling of in-person, email, and telephone inquiries
- Supported students with daily operations through strong clerical and word-processing abilities, due to their first language not being English
- Conducted basic clerical duties by taking memos, maintaining files, and organizing documents
- Created and maintained PowerPoint presentations for supervisors
- Learned and became proficient in internal software systems
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Kept company databases accurate with manual and automated data entry.
Cashier Team Lead
Jack In The Box
San Diego
07.2016 - 08.2018
- Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts
- Resolved customer complaints, using tactful communication to defuse dissatisfaction
- Operated POS systems to process payments, verify pricing, and monitor stock levels
- Corrected problems with team members using training and disciplinary actions
- Managed schedules, assignments, and breaks to maximize staffing levels
- Trained cashier team in register operation, customer service procedures, and merchandising.
Education
Bachelor of Arts in Business Administration -
California State University San Bernardino
San Bernardino, CA12.2023
Skills
- Site Auditing
- Systems Analysis
- Logistics
- Network Administration
- Hazard and Incident Management
- Microsoft Office
- Microsoft Excel
- SQL
- Customer service
- Network administration
- Problem solving
Certification
Certified Notary Public
Timeline
Relationship Banker
Bank of America
03.2024 - Current
Safety Associate
Amazon
10.2022 - 03.2024
Student Intern English Learners
San Bernardino City Unified School District
09.2018 - 09.2022
Cashier Team Lead
Jack In The Box
07.2016 - 08.2018
Bachelor of Arts in Business Administration -
California State University San Bernardino