Jesus Pena
Corona,NY
Summary
Motivated and results-driven professional with a strong work ethic and a proven commitment to delivering exceptional customer service. Quick to adapt to new challenges and environments, with a demonstrated ability to learn new skills rapidly. Open to constructive feedback, always striving to enhance performance and efficiency. Known for patience, empathy, and strong interpersonal skills, fostering lasting relationships with both colleagues and customers.
Overview
1
1
year of professional experience
Work History
Crew Member/Cashier
McDonald's
03.2024 - 09.2024
- Process customer transactions with precision and efficiency while operating the cash register, ensuring accuracy in handling payments, change, and returns.
- Provide exceptional customer service by greeting customers with a friendly and approachable demeanor, addressing inquiries, and resolving issues promptly to enhance customer satisfaction and loyalty.
- Collaborate with team members during peak hours to ensure smooth operations, contributing to a positive and productive work environment while maintaining high service standards.
- Maintain a clean and organized work area, ensuring all transactions are completed in a timely manner and that customers experience a seamless checkout process.
- Upsell and promote products through knowledgeable recommendations, contributing to the achievement of sales goals and enhancing the overall customer experience.
Education
High School Diploma -
Newtown High School
Queens, NY06.2023
Skills
- Cash Handling & Register Operation:
Proficient in managing cash transactions, processing payments, and maintaining accurate financial records
Skilled in operating various point-of-sale (POS) systems and handling customer transactions with precision and speed - Customer Service & Communication:
Strong ability to deliver exceptional customer service by addressing customer needs, inquiries, and concerns
- Team Collaboration & Problem-Solving:
Adept at working with diverse teams, offering support during busy periods to ensure smooth operations
Skilled in identifying and resolving challenges quickly, maintaining efficiency, and contributing to a cooperative work environment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member/Cashier
McDonald's
03.2024 - 09.2024
High School Diploma -
Newtown High School
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