Jesus Perez
Thousand Oaks,CA
Summary
Motivated professional with expertise in customer service and team leadership. Successfully trained new staff and managed store operations, enhancing customer satisfaction through effective problem resolution and conflict management.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Barista Shift Supervisor
Azuki Tea
Thousand Oaks, California
10.2021 - Current
- Trained new staff on beverage preparation and customer service standards.
- Supervised barista team during shifts to ensure high-quality service.
- Resolved customer complaints promptly to enhance guest experiences.
- Assisted in creating seasonal drink menus based on customer preferences and trends.
- Managed opening and closing procedures for the store.
- Handled daily management of the store while owner was unavailable.
Education
Private Pilot Lisence - Aviation
Camarillo Flight Instruction
Camarillo, CA07-2026
Some College (No Degree) - Mechanical Engineering
Moorpark College
Moorpark, CASkills
- Equipment troubleshooting
- Customer service
- Team leadership
- Conflict resolution
- Verbal and written communication
- Problem resolution
Languages
Spanish
Native/ Bilingual
Certification
- CSWA (Certified SOLIDWORKS Associate)
Affiliations
- 3D Printing and 3D modeling
- Tech Proficient
Timeline
Barista Shift Supervisor
Azuki Tea
10.2021 - Current
Private Pilot Lisence - Aviation
Camarillo Flight Instruction
Some College (No Degree) - Mechanical Engineering
Moorpark College