Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Quintanilla

San Juan

Summary

Results-driven Billing Specialist with Charter Spectrum, adept at resolving discrepancies and enhancing customer satisfaction through effective communication. Skilled in billing systems and customer service, I implemented cost-saving measures that reduced errors and improved compliance. A proactive team player, I foster collaboration to tackle complex billing issues efficiently.

Overview

4
4
years of professional experience

Work History

Billing Specialist

Charter Spectrum
11.2022 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.2
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Collaborated with customers to resolve disputes.

Truck Driver

JM Transport
01.2021 - 11.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.

Education

Associate of Applied Science - Automotive Engineering

South Texas College
McAllen, TX
05-2025

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Decision-making
  • Denial management
  • Payment posting
  • Customer engagement

Languages

Spanish
Full Professional

Timeline

Billing Specialist

Charter Spectrum
11.2022 - Current

Truck Driver

JM Transport
01.2021 - 11.2022

Associate of Applied Science - Automotive Engineering

South Texas College

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Jesus Quintanilla